The Robins Surgery, Romford: patient reviews and CQC rating
The Robins Surgery is a GP practice in Romford with 4,556 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in May 2018. It has 1.2 full-time-equivalent qualified GPs, or 3,714 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Robins Surgery
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 38%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 21st of the 28 practices in Romford with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (62%). 96 patients answered the survey (response rate 17%).
| Survey question | The Robins Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 71% | 71% | 77% |
| Easy to contact by phone | 51% | 55% | 57% |
| Easy to contact via the website | 42% | 53% | 58% |
| Easy to contact via the NHS App | 38% | 50% | 54% |
| Reception team helpful | 73% | 79% | 85% |
| Last contact good | 64% | 67% | 73% |
| Wait for appointment about right | 53% | 62% | 69% |
| Listened to well | 86% | 83% | 87% |
| Treated with care and concern | 88% | 82% | 86% |
| Confidence and trust in the clinician | 96% | 91% | 93% |
| Needs met | 93% | 87% | 90% |
CQC's overall rating for The Robins Surgery is Good, published in May 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (July 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,556 patients were registered at The Robins Surgery in September 2026, almost the same as a year earlier.
11% of its patients are aged 65 or over, against 19% across England. With 1.2 full-time-equivalent qualified GPs, there are 3,714 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.9 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 1.2 | 1.2 |
| August 2025 | 1.2 | 1.2 |
| August 2026 | 1.2 | 1.2 |
From June 2026 to August 2026 the practice recorded 1,351 appointments a month, or 297 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 45% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | The Robins Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 297 | 456 | 510 |
| Face to face | 80% | 58% | 63% |
| Same day as booked | 45% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 30.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.3 years for women and 76.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.8% | 14.3% |
| High blood pressure | All ages | 9.8% | 15.2% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Cancer | All ages | 2.0% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.7% | 74.9% |
95% of the practice's patients live in the RM3 postcode district. 99% live in Havering, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| RM3 | 4,351 | 95% |
The Robins Surgery, Harold Hill Health Centre, Gooshays Drive, Harold Hill, Romford, RM3 9SU. Phone: 01708 796960. Website: www.therobinssurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr B. Saheecha and Dr N. Saheecha | 0.0 km | 83% |
| Central Park Surgery | 0.0 km | 59% |
| Abbamoor Surgery | 0.0 km | 88% |
| Petersfield Surgery | 0.6 km | 74% |
| Dr Amar Kaw | 1.2 km | 79% |
- Abbamoor Surgery (88% overall experience good)
- Ashton Gardens Surgery (66% overall experience good)
- Central Park Surgery (59% overall experience good)
- Dr Amar Kaw (79% overall experience good)
- Dr B. Saheecha and Dr N. Saheecha (83% overall experience good)
- Dr Nagendra Kumar Gupta (84% overall experience good)
- Dr Rana Chowdhury (88% overall experience good)
- Dr Selvaratnam Kulendran (90% overall experience good)
- Kings Park Surgery (75% overall experience good)
- Lynwood Medical Centre (72% overall experience good)
- Petersfield Surgery (74% overall experience good)
- Straight Road Surgery (78% overall experience good)
- The Greenwood Practice (54% overall experience good)
How do patients rate The Robins Surgery?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of The Robins Surgery as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at The Robins Surgery?
4,556 patients were registered in September 2026, up 0.0% on a year earlier.
What is The Robins Surgery's CQC rating?
Good overall, published in May 2018.
How many GPs does The Robins Surgery have?
1.2 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,714 patients per GP against 2,171 across England.
Are appointments at The Robins Surgery face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Robins Surgery's phone number?
01708 796960.