Petersfield Surgery, Romford: patient reviews and CQC rating
Petersfield Surgery is a GP practice in Romford with 8,548 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 3.9 full-time-equivalent qualified GPs, or 2,196 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Petersfield Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 68%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 48%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 17th of the 28 practices in Romford with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (79%). 120 patients answered the survey (response rate 24%).
| Survey question | Petersfield Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 74% | 71% | 77% |
| Easy to contact by phone | 64% | 55% | 57% |
| Easy to contact via the website | 57% | 53% | 58% |
| Easy to contact via the NHS App | 68% | 50% | 54% |
| Reception team helpful | 85% | 79% | 85% |
| Last contact good | 74% | 67% | 73% |
| Wait for appointment about right | 48% | 62% | 69% |
| Listened to well | 83% | 83% | 87% |
| Treated with care and concern | 83% | 82% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 92% | 87% | 90% |
CQC's overall rating for Petersfield Surgery is Good, published in April 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,548 patients were registered at Petersfield Surgery in September 2026, down 0.8% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 2,196 patients per GP, close to the England figure of 2,171 and North East London's 2,551. The practice also has 0.7 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 6.6 |
| August 2024 | 3.7 | 6.9 |
| August 2025 | 3.9 | 6.5 |
| August 2026 | 3.9 | 7.6 |
From June 2026 to August 2026 the practice recorded 3,029 appointments a month, or 354 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 49% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Petersfield Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 354 | 456 | 510 |
| Face to face | 69% | 58% | 63% |
| Same day as booked | 49% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (24.2% against 14.3%), COPD (2.9% against 1.9%) and diabetes (9.7% against 7.9%). It has a lower share for osteoporosis (0.3% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 27.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 77.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.2% | 14.3% |
| High blood pressure | All ages | 15.7% | 15.2% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 3.3% | 3.8% |
| COPD | All ages | 2.9% | 1.9% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.6% | 74.9% |
Petersfield Surgery, 70 Petersfield Avenue, Harold Hill, Romford, RM3 9PD. Phone: 01708 347105. Website: www.petersfieldsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr B. Saheecha and Dr N. Saheecha | 0.6 km | 83% |
| Central Park Surgery | 0.6 km | 59% |
| Abbamoor Surgery | 0.6 km | 88% |
| The Robins Surgery | 0.6 km | 71% |
| The Greenwood Practice | 1.2 km | 54% |
- Abbamoor Surgery (88% overall experience good)
- Ashton Gardens Surgery (66% overall experience good)
- Central Park Surgery (59% overall experience good)
- Dr Amar Kaw (79% overall experience good)
- Dr B. Saheecha and Dr N. Saheecha (83% overall experience good)
- Dr Nagendra Kumar Gupta (84% overall experience good)
- Dr Rana Chowdhury (88% overall experience good)
- Dr Selvaratnam Kulendran (90% overall experience good)
- Kings Park Surgery (75% overall experience good)
- Lynwood Medical Centre (72% overall experience good)
- Straight Road Surgery (78% overall experience good)
- The Greenwood Practice (54% overall experience good)
- The Robins Surgery (71% overall experience good)
How do patients rate Petersfield Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Petersfield Surgery as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Petersfield Surgery?
8,548 patients were registered in September 2026, down 0.8% on a year earlier.
What is Petersfield Surgery's CQC rating?
Good overall, published in April 2017.
How many GPs does Petersfield Surgery have?
3.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,196 patients per GP against 2,171 across England.
Are appointments at Petersfield Surgery face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Petersfield Surgery's phone number?
01708 347105.