Ashton Gardens Surgery, Romford: patient reviews and CQC rating
Ashton Gardens Surgery is a GP practice in Romford with 4,866 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Requires Improvement overall, in a report published in March 2022. It has 1.0 full-time-equivalent qualified GPs, or 5,069 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ashton Gardens Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 61%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 49%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 24th of the 28 practices in Romford with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (76%). 73 patients answered the survey (response rate 12%).
| Survey question | Ashton Gardens Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 66% | 71% | 77% |
| Easy to contact by phone | 61% | 55% | 57% |
| Easy to contact via the website | 57% | 53% | 58% |
| Easy to contact via the NHS App | 58% | 50% | 54% |
| Reception team helpful | 78% | 79% | 85% |
| Last contact good | 65% | 67% | 73% |
| Wait for appointment about right | 49% | 62% | 69% |
| Listened to well | 76% | 83% | 87% |
| Treated with care and concern | 72% | 82% | 86% |
| Confidence and trust in the clinician | 94% | 91% | 93% |
| Needs met | 84% | 87% | 90% |
CQC's overall rating for Ashton Gardens Surgery is Requires Improvement, published in March 2022. 3 key questions are rated differently: Caring Good, Responsive Good and Effective Good. Its previous overall rating was Good (November 2018).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,866 patients were registered at Ashton Gardens Surgery in September 2026, down 4.2% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 5,069 patients per GP, more than the England figure of 2,171 and North East London's 2,551.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 3,266 appointments a month, or 671 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 54% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
75% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Ashton Gardens Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 671 | 456 | 510 |
| Face to face | 69% | 58% | 63% |
| Same day as booked | 54% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a lower share of patients for atrial fibrillation (0.4% against 2.2%), COPD (0.4% against 1.9%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 24.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.3 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.9% | 15.2% |
| Depression | 18+ yrs | 10.0% | 14.3% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Asthma | 6+ yrs | 4.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Cancer | All ages | 1.8% | 3.8% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| COPD | All ages | 0.4% | 1.9% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Heart failure | All ages | 0.4% | 1.1% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 48.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.8% | 74.9% |
Ashton Gardens Surgery, Chadwell Heath Health Centre, Ashton Gardens, Romford, RM6 6RT. Phone: 020 8918 0580. Website: www.drapatelsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Upstairs Surgery | 0.0 km | 83% |
| Chadwell Heath Surgery | 1.0 km | 46% |
| Marks Gate Health Centre | 1.2 km | 87% |
| Grove Surgery | 1.3 km | 47% |
| Dr Teotia and partners | 1.4 km | 66% |
- Abbamoor Surgery (88% overall experience good)
- Central Park Surgery (59% overall experience good)
- Dr Amar Kaw (79% overall experience good)
- Dr B. Saheecha and Dr N. Saheecha (83% overall experience good)
- Dr Nagendra Kumar Gupta (84% overall experience good)
- Dr Rana Chowdhury (88% overall experience good)
- Dr Selvaratnam Kulendran (90% overall experience good)
- Kings Park Surgery (75% overall experience good)
- Lynwood Medical Centre (72% overall experience good)
- Petersfield Surgery (74% overall experience good)
- Straight Road Surgery (78% overall experience good)
- The Greenwood Practice (54% overall experience good)
- The Robins Surgery (71% overall experience good)
How do patients rate Ashton Gardens Surgery?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Ashton Gardens Surgery as good, below the England figure of 77%. 61% found it easy to get through by phone.
How many patients are registered at Ashton Gardens Surgery?
4,866 patients were registered in September 2026, down 4.2% on a year earlier.
What is Ashton Gardens Surgery's CQC rating?
Requires Improvement overall, published in March 2022.
How many GPs does Ashton Gardens Surgery have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 5,069 patients per GP against 2,171 across England.
Are appointments at Ashton Gardens Surgery face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ashton Gardens Surgery's phone number?
020 8918 0580.