Chadwell Heath Surgery, Romford: patient reviews and CQC rating
Chadwell Heath Surgery is a GP practice in Romford with 11,013 registered patients (September 2026). In the 2026 GP Patient Survey, 46% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in December 2017. It has 3.3 full-time-equivalent qualified GPs, or 3,317 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chadwell Heath Surgery
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 85%, below the England figure of 93%. Its weakest is the share who found it easy to contact the practice through its website: 14%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 28th of the 28 practices in Romford with 50 or more responses. 16% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (48%). 123 patients answered the survey (response rate 22%).
| Survey question | Chadwell Heath Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 46% | 71% | 77% |
| Easy to contact by phone | 16% | 55% | 57% |
| Easy to contact via the website | 14% | 53% | 58% |
| Easy to contact via the NHS App | 20% | 50% | 54% |
| Reception team helpful | 53% | 79% | 85% |
| Last contact good | 35% | 67% | 73% |
| Wait for appointment about right | 35% | 62% | 69% |
| Listened to well | 73% | 83% | 87% |
| Treated with care and concern | 69% | 82% | 86% |
| Confidence and trust in the clinician | 85% | 91% | 93% |
| Needs met | 76% | 87% | 90% |
In the Friends and Family Test for July 2026, 79% of 58 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Chadwell Heath Surgery is Good, published in December 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,013 patients were registered at Chadwell Heath Surgery in September 2026, down 1.4% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 3,317 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 1.4 nurses and 2.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 2.8 | 2.8 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 3.3 | 3.3 |
From June 2026 to August 2026 the practice recorded 5,190 appointments a month, or 471 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 47% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Chadwell Heath Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 471 | 456 | 510 |
| Face to face | 65% | 58% | 63% |
| Same day as booked | 47% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 7% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.7% against 7.9%). It has a lower share for COPD (0.4% against 1.9%), heart failure (0.3% against 1.1%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 22.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 11.7% | 7.9% |
| High blood pressure | All ages | 11.1% | 15.2% |
| Depression | 18+ yrs | 6.3% | 14.3% |
| Asthma | 6+ yrs | 4.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.2% | 4.6% |
| Cancer | All ages | 1.7% | 3.8% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Dementia | All ages | 1.0% | 0.8% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| COPD | All ages | 0.4% | 1.9% |
| Heart failure | All ages | 0.3% | 1.1% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.3% | 74.9% |
Chadwell Heath Surgery, 72 Chadwell Heath Lane, Chadwell Heath, Romford, RM6 4AF. Phone: 020 8586 1430.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Grove Surgery | 0.4 km | 47% |
| The Upstairs Surgery | 1.0 km | 83% |
| Ashton Gardens Surgery | 1.0 km | 66% |
| Dr A K & S Shah | 1.2 km | 50% |
| Dr Khalid Patel | 1.4 km | 59% |
- Dr A K & S Shah (50% overall experience good)
- Dr Khalid Patel (59% overall experience good)
- Dr Samraa El Obaidi and Dr Maheen Shahid (60% overall experience good)
- Grove Surgery (47% overall experience good)
- Seven Kings Practice (47% overall experience good)
- The Palms Medical Centre (63% overall experience good)
How do patients rate Chadwell Heath Surgery?
In the 2026 GP Patient Survey, 46% of patients described their overall experience of Chadwell Heath Surgery as good, below the England figure of 77%. 16% found it easy to get through by phone.
How many patients are registered at Chadwell Heath Surgery?
11,013 patients were registered in September 2026, down 1.4% on a year earlier.
What is Chadwell Heath Surgery's CQC rating?
Good overall, published in December 2017.
How many GPs does Chadwell Heath Surgery have?
3.3 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,317 patients per GP against 2,171 across England.
Are appointments at Chadwell Heath Surgery face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chadwell Heath Surgery's phone number?
020 8586 1430.