Grove Surgery, Romford: patient reviews and CQC rating
Grove Surgery is a GP practice in Romford with 10,530 registered patients (September 2026). In the 2026 GP Patient Survey, 47% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Requires Improvement overall, in a report published in November 2022. It has 1.9 full-time-equivalent qualified GPs, or 5,641 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Grove Surgery
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 87%, below the England figure of 93%. Its weakest is the share who described their overall experience of the practice as good: 47%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 27th of the 28 practices in Romford with 50 or more responses. 28% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (56%). 100 patients answered the survey (response rate 17%).
| Survey question | Grove Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 47% | 71% | 77% |
| Easy to contact by phone | 28% | 55% | 57% |
| Easy to contact via the website | 29% | 53% | 58% |
| Easy to contact via the NHS App | 43% | 50% | 54% |
| Reception team helpful | 70% | 79% | 85% |
| Last contact good | 43% | 67% | 73% |
| Wait for appointment about right | 43% | 62% | 69% |
| Listened to well | 77% | 83% | 87% |
| Treated with care and concern | 72% | 82% | 86% |
| Confidence and trust in the clinician | 87% | 91% | 93% |
| Needs met | 84% | 87% | 90% |
CQC's overall rating for Grove Surgery is Requires Improvement, published in November 2022. 3 key questions are rated differently: Safe Good, Caring Good and Responsive Good. Its previous overall rating was Inadequate (February 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
10,530 patients were registered at Grove Surgery in September 2026, down 2.9% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 5,641 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.4 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 3,849 appointments a month, or 365 per 1,000 registered patients (England: 510). 14% were face to face (England: 63%). 30% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Grove Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 365 | 456 | 510 |
| Face to face | 14% | 58% | 63% |
| Same day as booked | 30% | 46% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a lower share of patients for COPD (0.2% against 1.9%), peripheral arterial disease (0.1% against 0.6%) and atrial fibrillation (0.5% against 2.2%). The practice's patients live in areas with an average deprivation score of 22.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.6 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| High blood pressure | All ages | 9.1% | 15.2% |
| Asthma | 6+ yrs | 4.6% | 6.6% |
| Depression | 18+ yrs | 4.4% | 14.3% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Cancer | All ages | 1.4% | 3.8% |
| Coronary heart disease | All ages | 1.2% | 3.0% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| COPD | All ages | 0.2% | 1.9% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 53.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 53.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.6% | 74.9% |
Grove Surgery, 200-202 Chadwell Heath Lane, Chadwell Heath, Romford, RM6 4YU. Phone: 020 8548 7520. Website: www.grovesurgerychadwellheathlane.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chadwell Heath Surgery | 0.4 km | 46% |
| The Upstairs Surgery | 1.3 km | 83% |
| Ashton Gardens Surgery | 1.3 km | 66% |
| Dr A K & S Shah | 1.3 km | 50% |
| Marks Gate Health Centre | 1.4 km | 87% |
- Chadwell Heath Surgery (46% overall experience good)
- Dr A K & S Shah (50% overall experience good)
- Dr Khalid Patel (59% overall experience good)
- Dr Samraa El Obaidi and Dr Maheen Shahid (60% overall experience good)
- Seven Kings Practice (47% overall experience good)
- The Palms Medical Centre (63% overall experience good)
How do patients rate Grove Surgery?
In the 2026 GP Patient Survey, 47% of patients described their overall experience of Grove Surgery as good, below the England figure of 77%. 28% found it easy to get through by phone.
How many patients are registered at Grove Surgery?
10,530 patients were registered in September 2026, down 2.9% on a year earlier.
What is Grove Surgery's CQC rating?
Requires Improvement overall, published in November 2022.
How many GPs does Grove Surgery have?
1.9 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 5,641 patients per GP against 2,171 across England.
Are appointments at Grove Surgery face to face?
14% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Grove Surgery's phone number?
020 8548 7520.