The Palms Medical Centre, Ilford: patient reviews and CQC rating
The Palms Medical Centre is a GP practice in Ilford with 6,894 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in July 2022. It has 2.9 full-time-equivalent qualified GPs, or 2,350 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Palms Medical Centre
Its result closest to England is the share who said their needs were met at their last appointment: 90%, against 90% across England. Its weakest is the share who said the wait for their last appointment was about right: 48%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 14th of the 27 practices in Ilford with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (57%). 83 patients answered the survey (response rate 17%).
| Survey question | The Palms Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 63% | 71% | 77% |
| Easy to contact by phone | 36% | 55% | 57% |
| Easy to contact via the website | 39% | 53% | 58% |
| Easy to contact via the NHS App | 36% | 50% | 54% |
| Reception team helpful | 77% | 79% | 85% |
| Last contact good | 55% | 67% | 73% |
| Wait for appointment about right | 48% | 62% | 69% |
| Listened to well | 86% | 83% | 87% |
| Treated with care and concern | 85% | 82% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 90% | 87% | 90% |
In the Friends and Family Test for July 2026, 82% of 180 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Palms Medical Centre is Good, published in July 2022. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (May 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
6,894 patients were registered at The Palms Medical Centre in September 2026, down 3.4% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 2,350 patients per GP, close to the England figure of 2,171 and North East London's 2,551. The practice also has 0.6 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 3.6 | 3.6 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 2.9 | 2.9 |
From June 2026 to August 2026 the practice recorded 3,023 appointments a month, or 439 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 40% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Palms Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 439 | 456 | 510 |
| Face to face | 61% | 58% | 63% |
| Same day as booked | 40% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 6% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.8% against 7.9%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), COPD (0.7% against 1.9%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 18.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.6% | 15.2% |
| Diabetes | 17+ yrs | 11.8% | 7.9% |
| Depression | 18+ yrs | 8.1% | 14.3% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 2.4% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| COPD | All ages | 0.7% | 1.9% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 48.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.6% | 74.9% |
The Palms Medical Centre, 97-101 Netley Road, Newbury Park, Ilford, IG2 7NW. Phone: 020 8554 6817. Website: www.thepalmsmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Newbury Group Practice | 0.2 km | 59% |
| Eastern Avenue Medical Centre | 1.1 km | 67% |
| Cranbrook Surgery | 1.1 km | 86% |
| Kenwood Medical Centre | 1.2 km | 87% |
| Dr Philip Soares | 1.2 km | 90% |
- Chadwell Heath Surgery (46% overall experience good)
- Dr A K & S Shah (50% overall experience good)
- Dr Khalid Patel (59% overall experience good)
- Dr Samraa El Obaidi and Dr Maheen Shahid (60% overall experience good)
- Grove Surgery (47% overall experience good)
- Seven Kings Practice (47% overall experience good)
How do patients rate The Palms Medical Centre?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of The Palms Medical Centre as good, below the England figure of 77%. 36% found it easy to get through by phone.
How many patients are registered at The Palms Medical Centre?
6,894 patients were registered in September 2026, down 3.4% on a year earlier.
What is The Palms Medical Centre's CQC rating?
Good overall, published in July 2022.
How many GPs does The Palms Medical Centre have?
2.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,350 patients per GP against 2,171 across England.
Are appointments at The Palms Medical Centre face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Palms Medical Centre's phone number?
020 8554 6817.