Dr Philip Soares, Ilford: patient reviews and CQC rating
Dr Philip Soares is a GP practice in Ilford with 3,340 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 1.7 full-time-equivalent qualified GPs, or 1,927 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Philip Soares
Its best result against England is the share who found it easy to get through to the practice by phone: 88%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 39%, against 58% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 1st of the 27 practices in Ilford with 50 or more responses. 88% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (88%). 99 patients answered the survey (response rate 25%).
| Survey question | Dr Philip Soares | North East London | England |
|---|---|---|---|
| Overall experience good | 90% | 71% | 77% |
| Easy to contact by phone | 88% | 55% | 57% |
| Easy to contact via the website | 39% | 53% | 58% |
| Easy to contact via the NHS App | 57% | 50% | 54% |
| Reception team helpful | 82% | 79% | 85% |
| Last contact good | 88% | 67% | 73% |
| Wait for appointment about right | 69% | 62% | 69% |
| Listened to well | 94% | 83% | 87% |
| Treated with care and concern | 94% | 82% | 86% |
| Confidence and trust in the clinician | 99% | 91% | 93% |
| Needs met | 93% | 87% | 90% |
In the Friends and Family Test for July 2026, 99% of 99 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Philip Soares is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,340 patients were registered at Dr Philip Soares in September 2026, down 2.6% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 1,927 patients per GP, fewer than the England figure of 2,171 and North East London's 2,551. The practice also has 0.2 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 1,381 appointments a month, or 413 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 29% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
76% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Dr Philip Soares | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 413 | 456 | 510 |
| Face to face | 50% | 58% | 63% |
| Same day as booked | 29% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 3% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.0% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), dementia (0.2% against 0.8%) and COPD (0.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 12.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.2% | 15.2% |
| Diabetes | 17+ yrs | 11.0% | 7.9% |
| Depression | 18+ yrs | 8.6% | 14.3% |
| Asthma | 6+ yrs | 4.7% | 6.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Cancer | All ages | 2.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.2% | 4.6% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| COPD | All ages | 0.5% | 1.9% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.7% | 74.9% |
Dr Philip Soares, The Heathcote Primary Care Centre Heathcote Avenue, Clayhall, Ilford, IG5 0QS. Phone: 020 8550 6362.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kenwood Medical Centre | 0.0 km | 87% |
| Eastern Avenue Medical Centre | 0.1 km | 67% |
| Cranbrook Surgery | 0.1 km | 86% |
| Gants Hill Medical Centre | 0.7 km | 61% |
| Newbury Group Practice | 1.1 km | 59% |
- Eastern Avenue Medical Centre (67% overall experience good)
- Fencepiece Road Medical Centre (64% overall experience good)
- Kenwood Medical Centre (87% overall experience good)
- The Drive Surgery (60% overall experience good)
- The Forest Edge Practice (85% overall experience good)
- The Fullwell Avenue Surgery (77% overall experience good)
- The Willows Medical Practice (79% overall experience good)
How do patients rate Dr Philip Soares?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Dr Philip Soares as good, above the England figure of 77%. 88% found it easy to get through by phone.
How many patients are registered at Dr Philip Soares?
3,340 patients were registered in September 2026, down 2.6% on a year earlier.
What is Dr Philip Soares's CQC rating?
Good overall, published in March 2017.
How many GPs does Dr Philip Soares have?
1.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,927 patients per GP against 2,171 across England.
Are appointments at Dr Philip Soares face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Philip Soares's phone number?
020 8550 6362.