York Road Surgery, Ilford: patient reviews and CQC rating
York Road Surgery is a GP practice in Ilford with 7,557 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 3.2 full-time-equivalent qualified GPs, or 2,381 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about York Road Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 75%, above the England figure of 54%. Its result closest to England is the share who found the reception and administrative team helpful: 86%, against 85% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 27 practices in Ilford with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (84%). 111 patients answered the survey (response rate 13%).
| Survey question | York Road Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 88% | 71% | 77% |
| Easy to contact by phone | 64% | 55% | 57% |
| Easy to contact via the website | 72% | 53% | 58% |
| Easy to contact via the NHS App | 75% | 50% | 54% |
| Reception team helpful | 86% | 79% | 85% |
| Last contact good | 84% | 67% | 73% |
| Wait for appointment about right | 85% | 62% | 69% |
| Listened to well | 93% | 83% | 87% |
| Treated with care and concern | 89% | 82% | 86% |
| Confidence and trust in the clinician | 99% | 91% | 93% |
| Needs met | 92% | 87% | 90% |
In the Friends and Family Test for July 2026, 98% of 40 responses rated the practice good or very good (England: 92%).
CQC's overall rating for York Road Surgery is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,557 patients were registered at York Road Surgery in September 2026, down 9.4% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 2,381 patients per GP, close to the England figure of 2,171 and North East London's 2,551. The practice also has 1.4 nurses and 0.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 3.2 |
| August 2024 | 3.2 | 3.2 |
| August 2025 | 3.2 | 3.2 |
| August 2026 | 3.2 | 3.2 |
From June 2026 to August 2026 the practice recorded 3,415 appointments a month, or 452 per 1,000 registered patients (England: 510). 92% were face to face (England: 63%). 46% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | York Road Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 452 | 456 | 510 |
| Face to face | 92% | 58% | 63% |
| Same day as booked | 46% | 46% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 9% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.3% against 7.9%). It has a lower share for palliative or supportive care needs (0.0% against 0.6%), COPD (0.2% against 1.9%) and peripheral arterial disease (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 31.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.4 years for women and 76.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 11.3% | 7.9% |
| High blood pressure | All ages | 9.6% | 15.2% |
| Asthma | 6+ yrs | 3.7% | 6.6% |
| Depression | 18+ yrs | 3.6% | 14.3% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Cancer | All ages | 1.4% | 3.8% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Heart failure | All ages | 0.3% | 1.1% |
| Dementia | All ages | 0.3% | 0.8% |
| COPD | All ages | 0.2% | 1.9% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Palliative care | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 46.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.4% | 74.9% |
York Road Surgery, 55 York Road, Ilford, IG1 3AF. Phone: 020 8514 0906.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Harjit Singh | 0.6 km | 73% |
| Ilford Medical Centre | 0.6 km | 62% |
| Dr Winston Solomon | 0.7 km | 68% |
| Balfour Road Surgery | 0.8 km | 66% |
| The Manor Park Practice | 0.8 km | 74% |
- Balfour Road Surgery (66% overall experience good)
- Cranbrook Surgery (86% overall experience good)
- Dr Harjit Singh (73% overall experience good)
- Dr Winston Solomon (68% overall experience good)
- Gants Hill Medical Centre (61% overall experience good)
How do patients rate York Road Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of York Road Surgery as good, above the England figure of 77%. 64% found it easy to get through by phone.
How many patients are registered at York Road Surgery?
7,557 patients were registered in September 2026, down 9.4% on a year earlier.
What is York Road Surgery's CQC rating?
Good overall, published in March 2017.
How many GPs does York Road Surgery have?
3.2 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,381 patients per GP against 2,171 across England.
Are appointments at York Road Surgery face to face?
92% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is York Road Surgery's phone number?
020 8514 0906.