The Fullwell Avenue Surgery, Ilford: patient reviews and CQC rating
The Fullwell Avenue Surgery is a GP practice in Ilford with 3,146 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in July 2018. It has 1.4 full-time-equivalent qualified GPs, or 2,269 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Fullwell Avenue Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 87%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 52%, against 58% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 7th of the 27 practices in Ilford with 50 or more responses. 87% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (76%). 102 patients answered the survey (response rate 21%).
| Survey question | The Fullwell Avenue Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 77% | 71% | 77% |
| Easy to contact by phone | 87% | 55% | 57% |
| Easy to contact via the website | 52% | 53% | 58% |
| Easy to contact via the NHS App | 68% | 50% | 54% |
| Reception team helpful | 88% | 79% | 85% |
| Last contact good | 80% | 67% | 73% |
| Wait for appointment about right | 80% | 62% | 69% |
| Listened to well | 85% | 83% | 87% |
| Treated with care and concern | 83% | 82% | 86% |
| Confidence and trust in the clinician | 89% | 91% | 93% |
| Needs met | 89% | 87% | 90% |
In the Friends and Family Test for July 2026, 94% of 143 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Fullwell Avenue Surgery is Good, published in July 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,146 patients were registered at The Fullwell Avenue Surgery in September 2026, almost the same as a year earlier.
16% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 2,269 patients per GP, close to the England figure of 2,171 and North East London's 2,551. The practice also has 0.8 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 1.4 | 1.4 |
| August 2025 | 1.4 | 1.4 |
| August 2026 | 1.4 | 2.5 |
From June 2026 to August 2026 the practice recorded 1,307 appointments a month, or 415 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 34% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The Fullwell Avenue Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 415 | 456 | 510 |
| Face to face | 79% | 58% | 63% |
| Same day as booked | 34% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 7% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (12.6% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and COPD (0.7% against 1.9%). The practice's patients live in areas with an average deprivation score of 17.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.7% | 15.2% |
| Diabetes | 17+ yrs | 12.6% | 7.9% |
| Depression | 18+ yrs | 7.0% | 14.3% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| COPD | All ages | 0.7% | 1.9% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 51.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.4% | 74.9% |
The Fullwell Avenue Surgery, 272 Fullwell Avenue, Ilford, IG5 0SB. Phone: 020 8550 9988.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fullwell Cross Medical Centre | 0.8 km | 60% |
| Fencepiece Road Medical Centre | 0.9 km | 64% |
| Dr Avinash Suri | 1.2 km | 78% |
| Chigwell Medical Centre | 1.3 km | 68% |
| Clayhall Group Practice | 1.5 km | 78% |
- Dr Philip Soares (90% overall experience good)
- Eastern Avenue Medical Centre (67% overall experience good)
- Fencepiece Road Medical Centre (64% overall experience good)
- Kenwood Medical Centre (87% overall experience good)
- The Drive Surgery (60% overall experience good)
- The Forest Edge Practice (85% overall experience good)
- The Willows Medical Practice (79% overall experience good)
How do patients rate The Fullwell Avenue Surgery?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of The Fullwell Avenue Surgery as good, against 77% across England. 87% found it easy to get through by phone.
How many patients are registered at The Fullwell Avenue Surgery?
3,146 patients were registered in September 2026, down 0.1% on a year earlier.
What is The Fullwell Avenue Surgery's CQC rating?
Good overall, published in July 2018.
How many GPs does The Fullwell Avenue Surgery have?
1.4 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,269 patients per GP against 2,171 across England.
Are appointments at The Fullwell Avenue Surgery face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Fullwell Avenue Surgery's phone number?
020 8550 9988.