Fullwell Cross Medical Centre, Ilford: patient reviews and CQC rating
Fullwell Cross Medical Centre is a GP practice in Ilford with 16,388 registered patients (September 2026). In the 2026 GP Patient Survey, 60% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in June 2018. It has 2.6 full-time-equivalent qualified GPs, or 6,239 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Fullwell Cross Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 77%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 32%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 18th of the 27 practices in Ilford with 50 or more responses. 32% found it easy to get through by phone (England: 57%). The overall experience result is 13 points lower than in 2025 (73%). 90 patients answered the survey (response rate 16%).
| Survey question | Fullwell Cross Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 60% | 71% | 77% |
| Easy to contact by phone | 32% | 55% | 57% |
| Easy to contact via the website | 62% | 53% | 58% |
| Easy to contact via the NHS App | 40% | 50% | 54% |
| Reception team helpful | 74% | 79% | 85% |
| Last contact good | 69% | 67% | 73% |
| Wait for appointment about right | 77% | 62% | 69% |
| Listened to well | 70% | 83% | 87% |
| Treated with care and concern | 70% | 82% | 86% |
| Confidence and trust in the clinician | 83% | 91% | 93% |
| Needs met | 85% | 87% | 90% |
In the Friends and Family Test for July 2026, 92% of 36 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Fullwell Cross Medical Centre is Good, published in June 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,388 patients were registered at Fullwell Cross Medical Centre in September 2026, down 1.3% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 6,239 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 3.7 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 2.6 | 2.6 |
| August 2025 | 2.6 | 2.6 |
| August 2026 | 2.6 | 2.6 |
From June 2026 to August 2026 the practice recorded 5,735 appointments a month, or 350 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 43% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 15% of booked patients did not attend.
| Measure | Fullwell Cross Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 350 | 456 | 510 |
| Face to face | 72% | 58% | 63% |
| Same day as booked | 43% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 15% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.3% against 7.9%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), peripheral arterial disease (0.2% against 0.6%) and depression (5.1% against 14.3%). The practice's patients live in areas with an average deprivation score of 17.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.2% | 15.2% |
| Diabetes | 17+ yrs | 10.3% | 7.9% |
| Depression | 18+ yrs | 5.1% | 14.3% |
| Asthma | 6+ yrs | 3.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Cancer | All ages | 2.8% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| COPD | All ages | 0.7% | 1.9% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 52.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.6% | 74.9% |
Fullwell Cross Medical Centre, 1 Tomswood Hill, Barkingside, Ilford, IG6 2HG. Phone: 0844 412 7231.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fencepiece Road Medical Centre | 0.6 km | 64% |
| The Fullwell Avenue Surgery | 0.8 km | 77% |
| Dr Avinash Suri | 0.9 km | 78% |
| Chigwell Medical Centre | 1.2 km | 68% |
| Eastern Avenue Medical Centre | 1.7 km | 67% |
- Dr Avinash Suri (78% overall experience good)
- Newbury Group Practice (59% overall experience good)
How do patients rate Fullwell Cross Medical Centre?
In the 2026 GP Patient Survey, 60% of patients described their overall experience of Fullwell Cross Medical Centre as good, below the England figure of 77%. 32% found it easy to get through by phone.
How many patients are registered at Fullwell Cross Medical Centre?
16,388 patients were registered in September 2026, down 1.3% on a year earlier.
What is Fullwell Cross Medical Centre's CQC rating?
Good overall, published in June 2018.
How many GPs does Fullwell Cross Medical Centre have?
2.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 6,239 patients per GP against 2,171 across England.
Are appointments at Fullwell Cross Medical Centre face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Fullwell Cross Medical Centre's phone number?
0844 412 7231.