Newbury Group Practice, Ilford: patient reviews and CQC rating
Newbury Group Practice is a GP practice in Ilford with 14,270 registered patients (September 2026). In the 2026 GP Patient Survey, 59% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in February 2023. It has 4.6 full-time-equivalent qualified GPs, or 3,118 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Newbury Group Practice
Its best result against England is the share who found it easy to contact the practice through its website: 60%, against 58% across England. Its weakest is the share who said the wait for their last appointment was about right: 43%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 21st of the 27 practices in Ilford with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (58%). 122 patients answered the survey (response rate 24%).
| Survey question | Newbury Group Practice | North East London | England |
|---|---|---|---|
| Overall experience good | 59% | 71% | 77% |
| Easy to contact by phone | 36% | 55% | 57% |
| Easy to contact via the website | 60% | 53% | 58% |
| Easy to contact via the NHS App | 41% | 50% | 54% |
| Reception team helpful | 68% | 79% | 85% |
| Last contact good | 52% | 67% | 73% |
| Wait for appointment about right | 43% | 62% | 69% |
| Listened to well | 85% | 83% | 87% |
| Treated with care and concern | 84% | 82% | 86% |
| Confidence and trust in the clinician | 94% | 91% | 93% |
| Needs met | 86% | 87% | 90% |
CQC's overall rating for Newbury Group Practice is Good, published in February 2023. One key question is rated differently: Effective Requires Improvement. It held the same rating in the report before (February 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
14,270 patients were registered at Newbury Group Practice in September 2026, down 3.5% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 3,118 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 1.0 nurses and 5.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 4.6 |
| August 2024 | 4.3 | 7.3 |
| August 2025 | 3.1 | 6.1 |
| August 2026 | 4.6 | 7.6 |
From June 2026 to August 2026 the practice recorded 9,984 appointments a month, or 700 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 45% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 14% of booked patients did not attend.
| Measure | Newbury Group Practice | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 700 | 456 | 510 |
| Face to face | 56% | 58% | 63% |
| Same day as booked | 45% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 14% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.4% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), peripheral arterial disease (0.1% against 0.6%) and COPD (0.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 17.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 13.4% | 7.9% |
| High blood pressure | All ages | 12.1% | 15.2% |
| Depression | 18+ yrs | 7.9% | 14.3% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Cancer | All ages | 2.1% | 3.8% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| COPD | All ages | 0.4% | 1.9% |
| Heart failure | All ages | 0.4% | 1.1% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 51.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.7% | 74.9% |
Newbury Group Practice, Newbury Park Health Centre, 40 Perrymans Farm Road, Ilford, IG2 7LE. Phone: 020 8554 1094. Website: www.newburygrouppractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Palms Medical Centre | 0.2 km | 63% |
| Eastern Avenue Medical Centre | 1.0 km | 67% |
| Cranbrook Surgery | 1.0 km | 86% |
| Kenwood Medical Centre | 1.1 km | 87% |
| Dr Philip Soares | 1.1 km | 90% |
- Dr Avinash Suri (78% overall experience good)
- Fullwell Cross Medical Centre (60% overall experience good)
How do patients rate Newbury Group Practice?
In the 2026 GP Patient Survey, 59% of patients described their overall experience of Newbury Group Practice as good, below the England figure of 77%. 36% found it easy to get through by phone.
How many patients are registered at Newbury Group Practice?
14,270 patients were registered in September 2026, down 3.5% on a year earlier.
What is Newbury Group Practice's CQC rating?
Good overall, published in February 2023.
How many GPs does Newbury Group Practice have?
4.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 3,118 patients per GP against 2,171 across England.
Are appointments at Newbury Group Practice face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Newbury Group Practice's phone number?
020 8554 1094.