Kenwood Medical Centre, Ilford: patient reviews and CQC rating
Kenwood Medical Centre is a GP practice in Ilford with 7,063 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in March 2019. It has 2.4 full-time-equivalent qualified GPs, or 2,930 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kenwood Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 76%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 90%, against 93% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 27 practices in Ilford with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (87%). 108 patients answered the survey (response rate 19%).
| Survey question | Kenwood Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 87% | 71% | 77% |
| Easy to contact by phone | 76% | 55% | 57% |
| Easy to contact via the website | 63% | 53% | 58% |
| Easy to contact via the NHS App | 69% | 50% | 54% |
| Reception team helpful | 83% | 79% | 85% |
| Last contact good | 84% | 67% | 73% |
| Wait for appointment about right | 76% | 62% | 69% |
| Listened to well | 90% | 83% | 87% |
| Treated with care and concern | 84% | 82% | 86% |
| Confidence and trust in the clinician | 90% | 91% | 93% |
| Needs met | 92% | 87% | 90% |
In the Friends and Family Test for July 2026, 93% of 45 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Kenwood Medical Centre is Good, published in March 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,063 patients were registered at Kenwood Medical Centre in September 2026, almost the same as a year earlier.
14% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 2,930 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 3.3 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 2.4 | 2.4 |
From June 2026 to August 2026 the practice recorded 3,548 appointments a month, or 502 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 34% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Kenwood Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 502 | 456 | 510 |
| Face to face | 69% | 58% | 63% |
| Same day as booked | 34% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 2% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.3% against 7.9%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), COPD (0.5% against 1.9%) and heart failure (0.3% against 1.1%). The practice's patients live in areas with an average deprivation score of 14.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.7% | 15.2% |
| Diabetes | 17+ yrs | 13.3% | 7.9% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Depression | 18+ yrs | 4.7% | 14.3% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Cancer | All ages | 2.3% | 3.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| COPD | All ages | 0.5% | 1.9% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.7% | 74.9% |
Kenwood Medical Centre, Kenwood Gardens, Ilford, IG2 6YG. Phone: 020 8551 2341.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Philip Soares | 0.0 km | 90% |
| Eastern Avenue Medical Centre | 0.1 km | 67% |
| Cranbrook Surgery | 0.1 km | 86% |
| Gants Hill Medical Centre | 0.7 km | 61% |
| Newbury Group Practice | 1.1 km | 59% |
- Dr Philip Soares (90% overall experience good)
- Eastern Avenue Medical Centre (67% overall experience good)
- Fencepiece Road Medical Centre (64% overall experience good)
- The Drive Surgery (60% overall experience good)
- The Forest Edge Practice (85% overall experience good)
- The Fullwell Avenue Surgery (77% overall experience good)
- The Willows Medical Practice (79% overall experience good)
How do patients rate Kenwood Medical Centre?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Kenwood Medical Centre as good, above the England figure of 77%. 76% found it easy to get through by phone.
How many patients are registered at Kenwood Medical Centre?
7,063 patients were registered in September 2026, up 0.4% on a year earlier.
What is Kenwood Medical Centre's CQC rating?
Good overall, published in March 2019.
How many GPs does Kenwood Medical Centre have?
2.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,930 patients per GP against 2,171 across England.
Are appointments at Kenwood Medical Centre face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kenwood Medical Centre's phone number?
020 8551 2341.