Gants Hill Medical Centre, Ilford: patient reviews and CQC rating
Gants Hill Medical Centre is a GP practice in Ilford with 15,078 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 2.5 full-time-equivalent qualified GPs, or 5,983 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Gants Hill Medical Centre
Its result closest to England is the share who said they were treated with care and concern: 86%, against 86% across England. Its weakest is the share who found it easy to get through to the practice by phone: 26%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 16th of the 27 practices in Ilford with 50 or more responses. 26% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (66%). 110 patients answered the survey (response rate 15%).
| Survey question | Gants Hill Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 61% | 71% | 77% |
| Easy to contact by phone | 26% | 55% | 57% |
| Easy to contact via the website | 43% | 53% | 58% |
| Easy to contact via the NHS App | 41% | 50% | 54% |
| Reception team helpful | 61% | 79% | 85% |
| Last contact good | 56% | 67% | 73% |
| Wait for appointment about right | 45% | 62% | 69% |
| Listened to well | 86% | 83% | 87% |
| Treated with care and concern | 86% | 82% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 85% | 87% | 90% |
In the Friends and Family Test for July 2026, 90% of 178 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Gants Hill Medical Centre is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,078 patients were registered at Gants Hill Medical Centre in September 2026, down 4.6% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 5,983 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.5 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 3.9 |
| August 2024 | 3.9 | 4.7 |
| August 2025 | 2.8 | 2.8 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 6,911 appointments a month, or 458 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 54% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Gants Hill Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 458 | 456 | 510 |
| Face to face | 64% | 58% | 63% |
| Same day as booked | 54% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 7% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.9% against 7.9%). It has a lower share for COPD (0.4% against 1.9%), depression (5.4% against 14.3%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 15.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.9 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.7% | 15.2% |
| Diabetes | 17+ yrs | 10.9% | 7.9% |
| Depression | 18+ yrs | 5.4% | 14.3% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Cancer | All ages | 2.1% | 3.8% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Heart failure | All ages | 0.5% | 1.1% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| COPD | All ages | 0.4% | 1.9% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 48.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.6% | 74.9% |
Gants Hill Medical Centre, 63 - 65 Ethelbert Gardens, Gants Hill, Ilford, IG2 6UW. Phone: 020 8550 3740.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kenwood Medical Centre | 0.7 km | 87% |
| Dr Philip Soares | 0.7 km | 90% |
| Eastern Avenue Medical Centre | 0.8 km | 67% |
| Cranbrook Surgery | 0.8 km | 86% |
| The Drive Surgery | 1.1 km | 60% |
- Balfour Road Surgery (66% overall experience good)
- Cranbrook Surgery (86% overall experience good)
- Dr Harjit Singh (73% overall experience good)
- Dr Winston Solomon (68% overall experience good)
- York Road Surgery (88% overall experience good)
How do patients rate Gants Hill Medical Centre?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of Gants Hill Medical Centre as good, below the England figure of 77%. 26% found it easy to get through by phone.
How many patients are registered at Gants Hill Medical Centre?
15,078 patients were registered in September 2026, down 4.6% on a year earlier.
What is Gants Hill Medical Centre's CQC rating?
Good overall, published in January 2017.
How many GPs does Gants Hill Medical Centre have?
2.5 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 5,983 patients per GP against 2,171 across England.
Are appointments at Gants Hill Medical Centre face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Gants Hill Medical Centre's phone number?
020 8550 3740.