Dr Winston Solomon, Ilford: patient reviews and CQC rating
Dr Winston Solomon is a GP practice in Ilford with 4,566 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in November 2017. It has 1.7 full-time-equivalent qualified GPs, or 2,762 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Winston Solomon
Its best result against England is the share who said their needs were met at their last appointment: 91%, against 90% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 32%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 9th of the 27 practices in Ilford with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (64%). 98 patients answered the survey (response rate 19%).
| Survey question | Dr Winston Solomon | North East London | England |
|---|---|---|---|
| Overall experience good | 68% | 71% | 77% |
| Easy to contact by phone | 48% | 55% | 57% |
| Easy to contact via the website | 39% | 53% | 58% |
| Easy to contact via the NHS App | 32% | 50% | 54% |
| Reception team helpful | 67% | 79% | 85% |
| Last contact good | 59% | 67% | 73% |
| Wait for appointment about right | 68% | 62% | 69% |
| Listened to well | 81% | 83% | 87% |
| Treated with care and concern | 75% | 82% | 86% |
| Confidence and trust in the clinician | 88% | 91% | 93% |
| Needs met | 91% | 87% | 90% |
In the Friends and Family Test for July 2026, 88% of 72 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Winston Solomon is Good, published in November 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,566 patients were registered at Dr Winston Solomon in September 2026, down 3.7% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 2,762 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.3 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 1,911 appointments a month, or 419 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 54% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Dr Winston Solomon | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 419 | 456 | 510 |
| Face to face | 55% | 58% | 63% |
| Same day as booked | 54% | 46% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.4% against 0.8%) and diabetes (13.6% against 7.9%). It has a lower share for COPD (0.4% against 1.9%), depression (4.4% against 14.3%) and heart failure (0.5% against 1.1%). The practice's patients live in areas with an average deprivation score of 24.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.4 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 13.6% | 7.9% |
| High blood pressure | All ages | 13.4% | 15.2% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Depression | 18+ yrs | 4.4% | 14.3% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Cancer | All ages | 2.1% | 3.8% |
| Dementia | All ages | 1.4% | 0.8% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Heart failure | All ages | 0.5% | 1.1% |
| COPD | All ages | 0.4% | 1.9% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 48.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.8% | 74.9% |
Dr Winston Solomon, 38 Bathurst Road, Ilford, IG1 4LA. Phone: 020 8554 1371. Website: www.stclementssurgery-redbridge.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Harjit Singh | 0.2 km | 73% |
| Balfour Road Surgery | 0.2 km | 66% |
| York Road Surgery | 0.7 km | 88% |
| Ilford Medical Centre | 0.7 km | 62% |
| The Drive Surgery | 1.0 km | 60% |
- Balfour Road Surgery (66% overall experience good)
- Cranbrook Surgery (86% overall experience good)
- Dr Harjit Singh (73% overall experience good)
- Gants Hill Medical Centre (61% overall experience good)
- York Road Surgery (88% overall experience good)
How do patients rate Dr Winston Solomon?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Dr Winston Solomon as good, against 77% across England. 48% found it easy to get through by phone.
How many patients are registered at Dr Winston Solomon?
4,566 patients were registered in September 2026, down 3.7% on a year earlier.
What is Dr Winston Solomon's CQC rating?
Good overall, published in November 2017.
How many GPs does Dr Winston Solomon have?
1.7 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,762 patients per GP against 2,171 across England.
Are appointments at Dr Winston Solomon face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Winston Solomon's phone number?
020 8554 1371.