Ilford Medical Centre, Ilford: patient reviews and CQC rating
Ilford Medical Centre is a GP practice in Ilford with 14,992 registered patients (September 2026). In the 2026 GP Patient Survey, 62% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 4.0 full-time-equivalent qualified GPs, or 3,748 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ilford Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 58%, against 54% across England. Its weakest is the share who found the reception and administrative team helpful: 61%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 15th of the 27 practices in Ilford with 50 or more responses. 46% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (60%). 100 patients answered the survey (response rate 13%).
| Survey question | Ilford Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 62% | 71% | 77% |
| Easy to contact by phone | 46% | 55% | 57% |
| Easy to contact via the website | 58% | 53% | 58% |
| Easy to contact via the NHS App | 58% | 50% | 54% |
| Reception team helpful | 61% | 79% | 85% |
| Last contact good | 54% | 67% | 73% |
| Wait for appointment about right | 54% | 62% | 69% |
| Listened to well | 70% | 83% | 87% |
| Treated with care and concern | 72% | 82% | 86% |
| Confidence and trust in the clinician | 81% | 91% | 93% |
| Needs met | 83% | 87% | 90% |
In the Friends and Family Test for July 2026, 90% of 63 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ilford Medical Centre is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,992 patients were registered at Ilford Medical Centre in September 2026, down 4.6% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 3,748 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.4 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.5 | 8.7 |
| August 2024 | 5.0 | 8.2 |
| August 2025 | 5.0 | 7.8 |
| August 2026 | 4.0 | 6.7 |
From June 2026 to August 2026 the practice recorded 8,054 appointments a month, or 537 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 31% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Ilford Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 537 | 456 | 510 |
| Face to face | 81% | 58% | 63% |
| Same day as booked | 31% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 7% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (12.2% against 7.9%) and serious mental illness (1.4% against 1.0%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), peripheral arterial disease (0.2% against 0.6%) and atrial fibrillation (0.8% against 2.2%). The practice's patients live in areas with an average deprivation score of 30.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 12.2% | 7.9% |
| High blood pressure | All ages | 11.8% | 15.2% |
| Depression | 18+ yrs | 8.2% | 14.3% |
| Asthma | 6+ yrs | 4.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Cancer | All ages | 1.9% | 3.8% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| COPD | All ages | 0.8% | 1.9% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 44.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.8% | 74.9% |
Ilford Medical Centre, 61 Cleveland Road, Ilford, IG1 1EE. Phone: 020 8514 7761. Website: www.ilfordmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| York Road Surgery | 0.6 km | 88% |
| Balfour Road Surgery | 0.7 km | 66% |
| Dr Harjit Singh | 0.7 km | 73% |
| Dr Winston Solomon | 0.7 km | 68% |
| Mathukia's Surgery | 0.8 km | 56% |
- Ilford Lane Surgery (59% overall experience good)
- Mathukia's Surgery (56% overall experience good)
- Oak Tree Medical Centre (58% overall experience good)
- The Loxford Practice (53% overall experience good)
How do patients rate Ilford Medical Centre?
In the 2026 GP Patient Survey, 62% of patients described their overall experience of Ilford Medical Centre as good, below the England figure of 77%. 46% found it easy to get through by phone.
How many patients are registered at Ilford Medical Centre?
14,992 patients were registered in September 2026, down 4.6% on a year earlier.
What is Ilford Medical Centre's CQC rating?
Good overall, published in August 2016.
How many GPs does Ilford Medical Centre have?
4.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,748 patients per GP against 2,171 across England.
Are appointments at Ilford Medical Centre face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ilford Medical Centre's phone number?
020 8514 7761.