Mathukia's Surgery, Ilford: patient reviews and CQC rating
Mathukia's Surgery is a GP practice in Ilford with 11,206 registered patients (September 2026). In the 2026 GP Patient Survey, 56% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 1.0 full-time-equivalent qualified GPs, or 11,059 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mathukia's Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 60%, against 57% across England. Its weakest is the share who described their overall experience of the practice as good: 56%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 24th of the 27 practices in Ilford with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 30 points lower than in 2025 (86%). 80 patients answered the survey (response rate 10%).
| Survey question | Mathukia's Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 56% | 71% | 77% |
| Easy to contact by phone | 60% | 55% | 57% |
| Easy to contact via the website | 52% | 53% | 58% |
| Easy to contact via the NHS App | 44% | 50% | 54% |
| Reception team helpful | 66% | 79% | 85% |
| Last contact good | 57% | 67% | 73% |
| Wait for appointment about right | 71% | 62% | 69% |
| Listened to well | 67% | 83% | 87% |
| Treated with care and concern | 72% | 82% | 86% |
| Confidence and trust in the clinician | 77% | 91% | 93% |
| Needs met | 80% | 87% | 90% |
In the Friends and Family Test for July 2026, 88% of 72 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Mathukia's Surgery is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,206 patients were registered at Mathukia's Surgery in September 2026, down 0.9% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 11,059 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.9 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 5.2 |
| August 2024 | 1.2 | 3.3 |
| August 2025 | 1.0 | 3.1 |
| August 2026 | 1.0 | 3.8 |
From June 2026 to August 2026 the practice recorded 5,637 appointments a month, or 503 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 62% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Mathukia's Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 503 | 456 | 510 |
| Face to face | 55% | 58% | 63% |
| Same day as booked | 62% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 10% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (14.6% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and peripheral arterial disease (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 31.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.4 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 14.6% | 7.9% |
| High blood pressure | All ages | 10.8% | 15.2% |
| Depression | 18+ yrs | 6.9% | 14.3% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Cancer | All ages | 1.3% | 3.8% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| Heart failure | All ages | 0.4% | 1.1% |
| Learning disability | All ages | 0.4% | 0.6% |
| COPD | All ages | 0.3% | 1.9% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 52.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.9% | 74.9% |
Mathukia's Surgery, 281 Ilford Lane, Ilford, IG1 2SF. Phone: 020 8553 9577. Website: www.mathukiasurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ilford Lane Surgery | 0.4 km | 59% |
| The Loxford Practice | 0.4 km | 53% |
| Ilford Medical Centre | 0.8 km | 62% |
| Abbey Medical Centre | 0.9 km | 78% |
| Victoria and Five Elms Medical Centre | 1.0 km | 71% |
- Ilford Lane Surgery (59% overall experience good)
- Ilford Medical Centre (62% overall experience good)
- Oak Tree Medical Centre (58% overall experience good)
- The Loxford Practice (53% overall experience good)
How do patients rate Mathukia's Surgery?
In the 2026 GP Patient Survey, 56% of patients described their overall experience of Mathukia's Surgery as good, below the England figure of 77%. 60% found it easy to get through by phone.
How many patients are registered at Mathukia's Surgery?
11,206 patients were registered in September 2026, down 0.9% on a year earlier.
What is Mathukia's Surgery's CQC rating?
Good overall, published in January 2017.
How many GPs does Mathukia's Surgery have?
1.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 11,059 patients per GP against 2,171 across England.
Are appointments at Mathukia's Surgery face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mathukia's Surgery's phone number?
020 8553 9577.