Victoria and Five Elms Medical Centre, Barking: patient reviews and CQC rating
Victoria and Five Elms Medical Centre is a GP practice in Barking with 10,226 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (North East London: 71%). It has 2.9 full-time-equivalent qualified GPs, or 3,482 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Victoria and Five Elms Medical Centre
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Its weakest is the share who said the wait for their last appointment was about right: 58%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 7th of the 11 practices in Barking with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (68%). 102 patients answered the survey (response rate 10%).
| Survey question | Victoria and Five Elms Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 71% | 71% | 77% |
| Easy to contact by phone | 47% | 55% | 57% |
| Easy to contact via the website | 49% | 53% | 58% |
| Easy to contact via the NHS App | 47% | 50% | 54% |
| Reception team helpful | 79% | 79% | 85% |
| Last contact good | 63% | 67% | 73% |
| Wait for appointment about right | 58% | 62% | 69% |
| Listened to well | 88% | 83% | 87% |
| Treated with care and concern | 84% | 82% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 90% | 87% | 90% |
In the Friends and Family Test for July 2026, 75% of 105 responses rated the practice good or very good (England: 92%).
10,226 patients were registered at Victoria and Five Elms Medical Centre in September 2026, down 4.7% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 3,482 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.8 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2024 | 1.2 | 1.2 |
| August 2025 | 1.2 | 1.2 |
| August 2026 | 2.9 | 2.9 |
From June 2026 to August 2026 the practice recorded 4,155 appointments a month, or 406 per 1,000 registered patients (England: 510). 44% were face to face (England: 63%). 53% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Victoria and Five Elms Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 406 | 456 | 510 |
| Face to face | 44% | 58% | 63% |
| Same day as booked | 53% | 46% | 45% |
| More than 28 days after booking | 5% | 2% | 5% |
| Did not attend | 7% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (9.5% against 7.9%). It has a lower share for osteoporosis (0.0% against 1.2%), dementia (0.1% against 0.8%) and heart failure (0.3% against 1.1%). The practice's patients live in areas with an average deprivation score of 32.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.8 years for women and 76.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.6% | 15.2% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Depression | 18+ yrs | 6.6% | 14.3% |
| Asthma | 6+ yrs | 3.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Cancer | All ages | 1.5% | 3.8% |
| COPD | All ages | 1.3% | 1.9% |
| Coronary heart disease | All ages | 1.2% | 3.0% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Heart failure | All ages | 0.3% | 1.1% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.3% | 74.9% |
Victoria and Five Elms Medical Centre, 1 Queens Road, Barking, IG11 8GD. Phone: 020 8477 8760.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Abbey Medical Centre | 0.2 km | 78% |
| Salisbury Avenue Surgery | 0.6 km | 79% |
| Ilford Lane Surgery | 0.6 km | 59% |
| The Loxford Practice | 0.6 km | 53% |
| Mathukia's Surgery | 1.0 km | 56% |
- Abbey Medical Centre (78% overall experience good)
- Dr Yousef Rashid (54% overall experience good)
- Faircross Health Centre (74% overall experience good)
- King Edwards Medical Centre (69% overall experience good)
How do patients rate Victoria and Five Elms Medical Centre?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Victoria and Five Elms Medical Centre as good, against 77% across England. 47% found it easy to get through by phone.
How many patients are registered at Victoria and Five Elms Medical Centre?
10,226 patients were registered in September 2026, down 4.7% on a year earlier.
How many GPs does Victoria and Five Elms Medical Centre have?
2.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,482 patients per GP against 2,171 across England.
Are appointments at Victoria and Five Elms Medical Centre face to face?
44% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Victoria and Five Elms Medical Centre's phone number?
020 8477 8760.