The White House Surgery, Barking: patient reviews and CQC rating
The White House Surgery is a GP practice in Barking with 11,334 registered patients (September 2026). In the 2026 GP Patient Survey, 58% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 4.1 full-time-equivalent qualified GPs, or 2,751 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The White House Surgery
Its result closest to England is the share who said their needs were met at their last appointment: 81%, below the England figure of 90%. Its weakest is the share who found it easy to get through to the practice by phone: 27%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 10th of the 11 practices in Barking with 50 or more responses. 27% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (54%). 96 patients answered the survey (response rate 13%).
| Survey question | The White House Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 58% | 71% | 77% |
| Easy to contact by phone | 27% | 55% | 57% |
| Easy to contact via the website | 34% | 53% | 58% |
| Easy to contact via the NHS App | 38% | 50% | 54% |
| Reception team helpful | 58% | 79% | 85% |
| Last contact good | 47% | 67% | 73% |
| Wait for appointment about right | 59% | 62% | 69% |
| Listened to well | 78% | 83% | 87% |
| Treated with care and concern | 72% | 82% | 86% |
| Confidence and trust in the clinician | 83% | 91% | 93% |
| Needs met | 81% | 87% | 90% |
CQC's overall rating for The White House Surgery is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,334 patients were registered at The White House Surgery in September 2026, almost the same as a year earlier.
9% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 2,751 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 8.1 |
| August 2024 | 3.5 | 7.2 |
| August 2025 | 3.9 | 8.8 |
| August 2026 | 4.1 | 6.3 |
From June 2026 to August 2026 the practice recorded 4,139 appointments a month, or 365 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 38% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The White House Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 365 | 456 | 510 |
| Face to face | 52% | 58% | 63% |
| Same day as booked | 38% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 7% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.1% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 26.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.6 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 13.1% | 7.9% |
| High blood pressure | All ages | 12.1% | 15.2% |
| Depression | 18+ yrs | 9.5% | 14.3% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Cancer | All ages | 2.1% | 3.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| COPD | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 48.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.8% | 74.9% |
The White House Surgery, 12 Movers Lane, Barking, IG11 7UN. Phone: 020 8594 4700. Website: www.gpbarking.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ripple Road Medical Centre | 0.5 km | 73% |
| Dr Yousef Rashid | 0.5 km | 54% |
| Salisbury Avenue Surgery | 0.6 km | 79% |
| Highgrove Surgery | 0.9 km | 78% |
| Barking Medical Group Practice | 1.0 km | 66% |
- Barking Medical Group Practice (66% overall experience good)
- Halbutt Street Medical Practice (52% overall experience good)
- Highgrove Surgery (78% overall experience good)
- John Smith Medical Centre (74% overall experience good)
- Ripple Road Medical Centre (73% overall experience good)
- Salisbury Avenue Surgery (79% overall experience good)
How do patients rate The White House Surgery?
In the 2026 GP Patient Survey, 58% of patients described their overall experience of The White House Surgery as good, below the England figure of 77%. 27% found it easy to get through by phone.
How many patients are registered at The White House Surgery?
11,334 patients were registered in September 2026, down 0.1% on a year earlier.
What is The White House Surgery's CQC rating?
Good overall, published in January 2017.
How many GPs does The White House Surgery have?
4.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,751 patients per GP against 2,171 across England.
Are appointments at The White House Surgery face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The White House Surgery's phone number?
020 8594 4700.