John Smith Medical Centre, Barking: patient reviews and CQC rating
John Smith Medical Centre is a GP practice in Barking with 4,410 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 1.5 full-time-equivalent qualified GPs, or 2,876 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about John Smith Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 62%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 53%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 4th of the 11 practices in Barking with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 17 points higher than in 2025 (57%). 93 patients answered the survey (response rate 10%).
| Survey question | John Smith Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 74% | 71% | 77% |
| Easy to contact by phone | 62% | 55% | 57% |
| Easy to contact via the website | 45% | 53% | 58% |
| Easy to contact via the NHS App | 58% | 50% | 54% |
| Reception team helpful | 75% | 79% | 85% |
| Last contact good | 65% | 67% | 73% |
| Wait for appointment about right | 53% | 62% | 69% |
| Listened to well | 80% | 83% | 87% |
| Treated with care and concern | 82% | 82% | 86% |
| Confidence and trust in the clinician | 87% | 91% | 93% |
| Needs met | 84% | 87% | 90% |
In the Friends and Family Test for July 2026, 77% of 151 responses rated the practice good or very good (England: 92%).
CQC's overall rating for John Smith Medical Centre is Good, published in April 2017. All 5 key questions are rated Good. It held the same rating in the report before (November 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,410 patients were registered at John Smith Medical Centre in September 2026, down 1.4% on a year earlier (England: down 1.1%).
6% of its patients are aged 65 or over, against 19% across England. With 1.5 full-time-equivalent qualified GPs, there are 2,876 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.4 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 1.5 | 1.5 |
| August 2025 | 1.5 | 1.5 |
| August 2026 | 1.5 | 1.5 |
From June 2026 to August 2026 the practice recorded 2,254 appointments a month, or 511 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 66% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 12% of booked patients did not attend.
| Measure | John Smith Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 511 | 456 | 510 |
| Face to face | 50% | 58% | 63% |
| Same day as booked | 66% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 12% | 7% | 4% |
Compared with England, the practice has a lower share of patients for heart failure (0.2% against 1.1%), atrial fibrillation (0.6% against 2.2%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 31.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.9 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 9.7% | 15.2% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Depression | 18+ yrs | 6.9% | 14.3% |
| Asthma | 6+ yrs | 3.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Coronary heart disease | All ages | 1.2% | 3.0% |
| Cancer | All ages | 1.1% | 3.8% |
| COPD | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Heart failure | All ages | 0.2% | 1.1% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 52.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.2% | 74.9% |
John Smith Medical Centre, 145 Bevan Avenue, Barking, IG11 9NR. Phone: 020 8594 9013. Website: www.johnsmithgp.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Gables Surgery | 0.9 km | 76% |
| Highgrove Surgery | 0.9 km | 78% |
| Dr BK Jaiswal's Practice | 0.9 km | 72% |
| Porters Avenue Doctors Surgery | 1.0 km | 75% |
| Barking Medical Group Practice | 1.1 km | 66% |
- Barking Medical Group Practice (66% overall experience good)
- Halbutt Street Medical Practice (52% overall experience good)
- Highgrove Surgery (78% overall experience good)
- Ripple Road Medical Centre (73% overall experience good)
- Salisbury Avenue Surgery (79% overall experience good)
- The White House Surgery (58% overall experience good)
How do patients rate John Smith Medical Centre?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of John Smith Medical Centre as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at John Smith Medical Centre?
4,410 patients were registered in September 2026, down 1.4% on a year earlier.
What is John Smith Medical Centre's CQC rating?
Good overall, published in April 2017.
How many GPs does John Smith Medical Centre have?
1.5 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,876 patients per GP against 2,171 across England.
Are appointments at John Smith Medical Centre face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is John Smith Medical Centre's phone number?
020 8594 9013.