Barking & Dagenham West PCN: primary care network practices and patient survey
Barking & Dagenham West PCN is a primary care network of 7 GP practices with 58,155 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,837 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in Barking & Dagenham West PCN with survey results, the share of patients describing their overall experience as good ranges from 52% at Halbutt Street Medical Practice to 79% at Salisbury Avenue Surgery, with a median of 73% (England: 77%). 0 are above England and 3 below by more than the survey's margin of error. Highgrove Surgery has the highest share finding it easy to get through by phone (77%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Salisbury Avenue Surgery | 5,938 | 79% | 73% | Inadequate | 3,535 |
| Highgrove Surgery | 9,970 | 78% | 77% | Good | 10,243 |
| John Smith Medical Centre | 4,410 | 74% | 62% | Good | 2,876 |
| Ripple Road Medical Centre | 9,537 | 73% | 55% | Good | 5,932 |
| Barking Medical Group Practice | 11,633 | 66% | 52% | Requires improvement | 1,947 |
| The White House Surgery | 11,334 | 58% | 27% | Good | 2,751 |
| Halbutt Street Medical Practice | 5,333 | 52% | 32% | Requires improvement | 1,156 |
Results for the network as a whole, from 673 responses, against North East London and England.
| Survey question | Barking & Dagenham West PCN | North East London | England |
|---|---|---|---|
| Overall experience good | 68% | 71% | 77% |
| Easy to contact by phone | 53% | 55% | 57% |
| Easy to contact via the website | 44% | 53% | 58% |
| Easy to contact via the NHS App | 49% | 50% | 54% |
| Reception team helpful | 73% | 79% | 85% |
| Last contact good | 66% | 67% | 73% |
| Wait for appointment about right | 57% | 62% | 69% |
| Listened to well | 81% | 83% | 87% |
| Treated with care and concern | 77% | 82% | 86% |
| Confidence and trust in the clinician | 89% | 91% | 93% |
| Needs met | 84% | 87% | 90% |
There are 2,837 registered patients per full-time-equivalent qualified GP in Barking & Dagenham West PCN, more than England's 2,171 and North East London's 2,551. Practices recorded 496 appointments a month per 1,000 patients (England: 510), 51% of them face to face. 44% of appointments took place on the day they were booked (England: 45%).
9% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.6% over the year (England: shrank 1.1%).
| Measure | Barking & Dagenham West PCN | North East London | England |
|---|---|---|---|
| Patients per qualified GP | 2,837 | 2,551 | 2,171 |
| Appointments per 1,000 patients a month | 496 | 456 | 510 |
| Face-to-face appointments | 51% | 58% | 63% |
| Same day as booked | 44% | 46% | 45% |
| Did not attend | 7% | 7% | 4% |
| Patients aged 65 or over | 9% | 10% | 19% |
Relative to England, the register furthest above England's rate at practices in Barking & Dagenham West PCN is diabetes (11.3% against 7.9%), and the furthest below is palliative care (0.2% against 0.6%).
| Condition register | Age group | Barking & Dagenham West PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 12.4% | 15.2% | 7,291 |
| Diabetes | 17+ yrs | 11.3% | 7.9% | 5,178 |
| Depression | 18+ yrs | 8.9% | 14.3% | 3,999 |
| Asthma | 6+ yrs | 5.3% | 6.6% | 2,886 |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% | 1,604 |
| Coronary heart disease | All ages | 1.9% | 3.0% | 1,114 |
| Cancer | All ages | 1.9% | 3.8% | 1,102 |
| COPD | All ages | 1.1% | 1.9% | 667 |
| Stroke and TIA | All ages | 1.0% | 1.9% | 596 |
| Serious mental illness | All ages | 1.0% | 1.0% | 578 |
| Atrial fibrillation | All ages | 0.9% | 2.2% | 517 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 388 |
| Heart failure | All ages | 0.6% | 1.1% | 338 |
| Epilepsy | 18+ yrs | 0.5% | 0.8% | 245 |
| Learning disability | All ages | 0.5% | 0.6% | 319 |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% | 53 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 170 |
| Dementia | All ages | 0.3% | 0.8% | 168 |
| Palliative care | All ages | 0.2% | 0.6% | 99 |
- Barking & Dagenham Central PCN (3 practices)
- Barking & Dagenham East One PCN (6 practices)
- Barking & Dagenham East PCN (3 practices)
- Barking & Dagenham New West PCN (5 practices)
- Barking & Dagenham North PCN (7 practices)
- Havering Crest PCN (6 practices)
- Havering North PCN (14 practices)
Which practices are in Barking & Dagenham West PCN?
Barking Medical Group Practice, Halbutt Street Medical Practice, Highgrove Surgery, John Smith Medical Centre, Ripple Road Medical Centre, Salisbury Avenue Surgery and The White House Surgery.
How do patients rate Barking & Dagenham West PCN?
68% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Barking & Dagenham West PCN cover?
58,155 registered patients across 7 practices in September 2026.
How many patients per GP does Barking & Dagenham West PCN have?
2,837 per full-time-equivalent qualified GP, against 2,171 across England.