Highgrove Surgery, Barking: patient reviews and CQC rating
Highgrove Surgery is a GP practice in Barking with 9,970 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in October 2021. It has 1.0 full-time-equivalent qualified GPs, or 10,243 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Highgrove Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 77%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 61%, against 69% across England. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 11 practices in Barking with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (71%). 100 patients answered the survey (response rate 17%).
| Survey question | Highgrove Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 78% | 71% | 77% |
| Easy to contact by phone | 77% | 55% | 57% |
| Easy to contact via the website | 60% | 53% | 58% |
| Easy to contact via the NHS App | 68% | 50% | 54% |
| Reception team helpful | 86% | 79% | 85% |
| Last contact good | 84% | 67% | 73% |
| Wait for appointment about right | 61% | 62% | 69% |
| Listened to well | 80% | 83% | 87% |
| Treated with care and concern | 82% | 82% | 86% |
| Confidence and trust in the clinician | 90% | 91% | 93% |
| Needs met | 88% | 87% | 90% |
In the Friends and Family Test for July 2026, 49% of 41 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Highgrove Surgery is Good, published in October 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (March 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,970 patients were registered at Highgrove Surgery in September 2026, down 2.6% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 10,243 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 1.7 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 7,276 appointments a month, or 730 per 1,000 registered patients (England: 510). 39% were face to face (England: 63%). 35% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Highgrove Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 730 | 456 | 510 |
| Face to face | 39% | 58% | 63% |
| Same day as booked | 35% | 46% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 4% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%), COPD (2.4% against 1.9%) and diabetes (9.9% against 7.9%). It has a lower share for dementia (0.3% against 0.8%), palliative or supportive care needs (0.2% against 0.6%) and atrial fibrillation (1.4% against 2.2%). The practice's patients live in areas with an average deprivation score of 27.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.0 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.4% | 15.2% |
| Depression | 18+ yrs | 14.4% | 14.3% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Cancer | All ages | 2.4% | 3.8% |
| COPD | All ages | 2.4% | 1.9% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Heart failure | All ages | 1.3% | 1.1% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.5% | 74.9% |
Highgrove Surgery, Barking Hospital, Upney Lane, Barking, IG11 9LX. Phone: 020 3817 4117.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Barking Medical Group Practice | 0.3 km | 66% |
| Ripple Road Medical Centre | 0.5 km | 73% |
| Faircross Health Centre | 0.5 km | 74% |
| The White House Surgery | 0.9 km | 58% |
| John Smith Medical Centre | 0.9 km | 74% |
- Barking Medical Group Practice (66% overall experience good)
- Halbutt Street Medical Practice (52% overall experience good)
- John Smith Medical Centre (74% overall experience good)
- Ripple Road Medical Centre (73% overall experience good)
- Salisbury Avenue Surgery (79% overall experience good)
- The White House Surgery (58% overall experience good)
How do patients rate Highgrove Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Highgrove Surgery as good, against 77% across England. 77% found it easy to get through by phone.
How many patients are registered at Highgrove Surgery?
9,970 patients were registered in September 2026, down 2.6% on a year earlier.
What is Highgrove Surgery's CQC rating?
Good overall, published in October 2021.
How many GPs does Highgrove Surgery have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 10,243 patients per GP against 2,171 across England.
Are appointments at Highgrove Surgery face to face?
39% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Highgrove Surgery's phone number?
020 3817 4117.