Porters Avenue Doctors Surgery, Dagenham: patient reviews and CQC rating
Porters Avenue Doctors Surgery is a GP practice in Dagenham with 22,479 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Requires Improvement overall, in a report published in October 2023. It has 10.4 full-time-equivalent qualified GPs, or 2,161 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Porters Avenue Doctors Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 69%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 57%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 5th of the 17 practices in Dagenham with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 17 points higher than in 2025 (58%). 90 patients answered the survey (response rate 10%).
| Survey question | Porters Avenue Doctors Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 75% | 71% | 77% |
| Easy to contact by phone | 52% | 55% | 57% |
| Easy to contact via the website | 53% | 53% | 58% |
| Easy to contact via the NHS App | 69% | 50% | 54% |
| Reception team helpful | 73% | 79% | 85% |
| Last contact good | 69% | 67% | 73% |
| Wait for appointment about right | 57% | 62% | 69% |
| Listened to well | 82% | 83% | 87% |
| Treated with care and concern | 84% | 82% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 88% | 87% | 90% |
In the Friends and Family Test for July 2026, 79% of 367 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Porters Avenue Doctors Surgery is Requires Improvement, published in October 2023. 3 key questions are rated differently: Safe Good, Well-led Good and Effective Good. Its previous overall rating was Good (May 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Good |
22,479 patients were registered at Porters Avenue Doctors Surgery in September 2026, almost the same as a year earlier.
5% of its patients are aged 65 or over, against 19% across England. With 10.4 full-time-equivalent qualified GPs, there are 2,161 patients per GP, close to the England figure of 2,171 and North East London's 2,551. The practice also has 6.1 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.2 | 8.3 |
| August 2024 | 7.2 | 8.3 |
| August 2025 | 8.8 | 8.8 |
| August 2026 | 10.4 | 10.4 |
From June 2026 to August 2026 the practice recorded 11,676 appointments a month, or 519 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 48% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Porters Avenue Doctors Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 519 | 456 | 510 |
| Face to face | 70% | 58% | 63% |
| Same day as booked | 48% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a lower share of patients for peripheral arterial disease (0.1% against 0.6%), osteoporosis (0.2% against 1.2%) and atrial fibrillation (0.3% against 2.2%). The practice's patients live in areas with an average deprivation score of 32.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.3 years for women and 76.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 9.0% | 15.2% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Depression | 18+ yrs | 7.4% | 14.3% |
| Asthma | 6+ yrs | 2.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Cancer | All ages | 0.9% | 3.8% |
| Coronary heart disease | All ages | 0.8% | 3.0% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| COPD | All ages | 0.5% | 1.9% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Atrial fibrillation | All ages | 0.3% | 2.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Heart failure | All ages | 0.2% | 1.1% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.0% | 74.9% |
Porters Avenue Doctors Surgery, 234 Porters Avenue, Dagenham, RM8 2EQ. Phone: 020 8596 7850.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Gables Surgery | 0.3 km | 76% |
| Dr BK Jaiswal's Practice | 0.7 km | 72% |
| Longbridge Practice | 0.8 km | 72% |
| Valence Medical Centre | 1.0 km | 66% |
| John Smith Medical Centre | 1.0 km | 74% |
- Broad Street Medical Practice (66% overall experience good)
- Dr Goyal & Associates (70% overall experience good)
How do patients rate Porters Avenue Doctors Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Porters Avenue Doctors Surgery as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Porters Avenue Doctors Surgery?
22,479 patients were registered in September 2026, down 0.3% on a year earlier.
What is Porters Avenue Doctors Surgery's CQC rating?
Requires Improvement overall, published in October 2023.
How many GPs does Porters Avenue Doctors Surgery have?
10.4 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 2,161 patients per GP against 2,171 across England.
Are appointments at Porters Avenue Doctors Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Porters Avenue Doctors Surgery's phone number?
020 8596 7850.