St Albans Surgery, Dagenham: patient reviews and CQC rating
St Albans Surgery is a GP practice in Dagenham with 8,385 registered patients (September 2026). In the 2026 GP Patient Survey, 53% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in July 2018. It has 2.1 full-time-equivalent qualified GPs, or 3,967 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Albans Surgery
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 86%, below the England figure of 93%. Its weakest is the share who described their last contact with the practice as good: 47%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 16th of the 17 practices in Dagenham with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (64%). 103 patients answered the survey (response rate 17%).
| Survey question | St Albans Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 53% | 71% | 77% |
| Easy to contact by phone | 42% | 55% | 57% |
| Easy to contact via the website | 36% | 53% | 58% |
| Easy to contact via the NHS App | 42% | 50% | 54% |
| Reception team helpful | 65% | 79% | 85% |
| Last contact good | 47% | 67% | 73% |
| Wait for appointment about right | 47% | 62% | 69% |
| Listened to well | 70% | 83% | 87% |
| Treated with care and concern | 73% | 82% | 86% |
| Confidence and trust in the clinician | 86% | 91% | 93% |
| Needs met | 76% | 87% | 90% |
In the Friends and Family Test for July 2026, 100% of 18 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Albans Surgery is Good, published in July 2018. All 5 key questions are rated Good. It held the same rating in the report before (July 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,385 patients were registered at St Albans Surgery in September 2026, down 1.6% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 3,967 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 1.5 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 4.2 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 3.8 |
| August 2026 | 2.1 | 2.8 |
From June 2026 to August 2026 the practice recorded 3,432 appointments a month, or 409 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 35% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 13% of booked patients did not attend.
| Measure | St Albans Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 409 | 456 | 510 |
| Face to face | 81% | 58% | 63% |
| Same day as booked | 35% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 13% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (2.8% against 1.9%) and diabetes (11.4% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 30.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.0 years for women and 76.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.4% | 15.2% |
| Diabetes | 17+ yrs | 11.4% | 7.9% |
| Depression | 18+ yrs | 11.1% | 14.3% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Cancer | All ages | 2.9% | 3.8% |
| COPD | All ages | 2.8% | 1.9% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.0% | 74.9% |
St Albans Surgery, Urswick Road, Dagenham, RM9 6EA. Phone: 020 8984 4464. Website: www.stalbanssurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr KM Al-Kaisy Practice | 0.0 km | 73% |
| Dr BK Jaiswal's Practice | 0.6 km | 72% |
| Hedgemans Medical Centre | 0.7 km | 65% |
| Porters Avenue Doctors Surgery | 1.2 km | 75% |
| Heathway Medical Centre | 1.3 km | 78% |
- Dr KM Al-Kaisy Practice (73% overall experience good)
- First Avenue Surgery (84% overall experience good)
- Heathway Medical Centre (78% overall experience good)
- Hedgemans Medical Centre (65% overall experience good)
- Parkview Health Centre (74% overall experience good)
How do patients rate St Albans Surgery?
In the 2026 GP Patient Survey, 53% of patients described their overall experience of St Albans Surgery as good, below the England figure of 77%. 42% found it easy to get through by phone.
How many patients are registered at St Albans Surgery?
8,385 patients were registered in September 2026, down 1.6% on a year earlier.
What is St Albans Surgery's CQC rating?
Good overall, published in July 2018.
How many GPs does St Albans Surgery have?
2.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,967 patients per GP against 2,171 across England.
Are appointments at St Albans Surgery face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Albans Surgery's phone number?
020 8984 4464.