First Avenue Surgery, Dagenham: patient reviews and CQC rating
First Avenue Surgery is a GP practice in Dagenham with 4,905 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (North East London: 71%). It has 0.8 full-time-equivalent qualified GPs, or 6,131 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about First Avenue Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 75%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 53%, below the England figure of 69%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 1st of the 17 practices in Dagenham with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 25 points higher than in 2025 (59%). 108 patients answered the survey (response rate 16%).
| Survey question | First Avenue Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 84% | 71% | 77% |
| Easy to contact by phone | 75% | 55% | 57% |
| Easy to contact via the website | 58% | 53% | 58% |
| Easy to contact via the NHS App | 65% | 50% | 54% |
| Reception team helpful | 87% | 79% | 85% |
| Last contact good | 77% | 67% | 73% |
| Wait for appointment about right | 53% | 62% | 69% |
| Listened to well | 94% | 83% | 87% |
| Treated with care and concern | 91% | 82% | 86% |
| Confidence and trust in the clinician | 96% | 91% | 93% |
| Needs met | 93% | 87% | 90% |
In the Friends and Family Test for July 2026, 100% of 15 responses rated the practice good or very good (England: 92%).
4,905 patients were registered at First Avenue Surgery in September 2026, down 7.3% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 0.8 full-time-equivalent qualified GPs, there are 6,131 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 1.0 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 1.8 |
| August 2024 | 1.8 | 1.8 |
| August 2025 | 0.8 | 0.8 |
| August 2026 | 0.8 | 0.8 |
From June 2026 to August 2026 the practice recorded 1,916 appointments a month, or 391 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 25% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | First Avenue Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 391 | 456 | 510 |
| Face to face | 71% | 58% | 63% |
| Same day as booked | 25% | 46% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 10% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.7% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and chronic kidney disease (1.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 27.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.3 years for women and 75.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.7% | 15.2% |
| Diabetes | 17+ yrs | 10.7% | 7.9% |
| Depression | 18+ yrs | 7.2% | 14.3% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Cancer | All ages | 2.8% | 3.8% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| COPD | All ages | 1.5% | 1.9% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Chronic kidney disease | 18+ yrs | 1.1% | 4.6% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.9% | 74.9% |
First Avenue Surgery, 2 First Avenue, Dagenham, RM10 9AT. Phone: 020 8592 4082.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Heathway Medical Centre | 0.7 km | 78% |
| Broad Street Medical Practice | 0.7 km | 66% |
| Beam Park Medical Practice | 1.1 km | 58% |
| Dr Goyal & Associates | 1.2 km | 70% |
| Hedgemans Medical Centre | 1.5 km | 65% |
- Dr KM Al-Kaisy Practice (73% overall experience good)
- Heathway Medical Centre (78% overall experience good)
- Hedgemans Medical Centre (65% overall experience good)
- Parkview Health Centre (74% overall experience good)
- St Albans Surgery (53% overall experience good)
How do patients rate First Avenue Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of First Avenue Surgery as good, against 77% across England. 75% found it easy to get through by phone.
How many patients are registered at First Avenue Surgery?
4,905 patients were registered in September 2026, down 7.3% on a year earlier.
How many GPs does First Avenue Surgery have?
0.8 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 6,131 patients per GP against 2,171 across England.
Are appointments at First Avenue Surgery face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is First Avenue Surgery's phone number?
020 8592 4082.