Broad Street Medical Practice, Dagenham: patient reviews and CQC rating
Broad Street Medical Practice is a GP practice in Dagenham with 8,621 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in January 2018. It has 2.7 full-time-equivalent qualified GPs, or 3,233 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Broad Street Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 65%, against 57% across England. Its weakest is the share who said the healthcare professional was good at listening to them: 76%, below the England figure of 87%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 13th of the 17 practices in Dagenham with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (74%). 102 patients answered the survey (response rate 13%).
| Survey question | Broad Street Medical Practice | North East London | England |
|---|---|---|---|
| Overall experience good | 66% | 71% | 77% |
| Easy to contact by phone | 65% | 55% | 57% |
| Easy to contact via the website | 62% | 53% | 58% |
| Easy to contact via the NHS App | 54% | 50% | 54% |
| Reception team helpful | 74% | 79% | 85% |
| Last contact good | 64% | 67% | 73% |
| Wait for appointment about right | 59% | 62% | 69% |
| Listened to well | 76% | 83% | 87% |
| Treated with care and concern | 75% | 82% | 86% |
| Confidence and trust in the clinician | 84% | 91% | 93% |
| Needs met | 86% | 87% | 90% |
In the Friends and Family Test for July 2026, 83% of 66 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Broad Street Medical Practice is Good, published in January 2018. All 5 key questions are rated Good. It held the same rating in the report before (April 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,621 patients were registered at Broad Street Medical Practice in September 2026, down 6.3% on a year earlier (England: down 1.1%).
6% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 3,233 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 1.0 nurses and 3.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 2.7 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 4,656 appointments a month, or 540 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 48% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
29% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Broad Street Medical Practice | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 540 | 456 | 510 |
| Face to face | 48% | 58% | 63% |
| Same day as booked | 48% | 46% | 45% |
| More than 28 days after booking | 6% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), atrial fibrillation (0.6% against 2.2%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 30.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.0 years for women and 75.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 9.6% | 15.2% |
| Depression | 18+ yrs | 8.9% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 4.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| Cancer | All ages | 1.3% | 3.8% |
| Coronary heart disease | All ages | 1.1% | 3.0% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| COPD | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Learning disability | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.5% | 74.9% |
Broad Street Medical Practice, Morland Road, Dagenham, RM10 9HU. Phone: 020 8596 4400.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Heathway Medical Centre | 0.0 km | 78% |
| Dr Goyal & Associates | 0.6 km | 70% |
| First Avenue Surgery | 0.7 km | 84% |
| Hedgemans Medical Centre | 0.8 km | 65% |
| Parkview Health Centre | 1.2 km | 74% |
- Dr Goyal & Associates (70% overall experience good)
- Porters Avenue Doctors Surgery (75% overall experience good)
How do patients rate Broad Street Medical Practice?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Broad Street Medical Practice as good, below the England figure of 77%. 65% found it easy to get through by phone.
How many patients are registered at Broad Street Medical Practice?
8,621 patients were registered in September 2026, down 6.3% on a year earlier.
What is Broad Street Medical Practice's CQC rating?
Good overall, published in January 2018.
How many GPs does Broad Street Medical Practice have?
2.7 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,233 patients per GP against 2,171 across England.
Are appointments at Broad Street Medical Practice face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Broad Street Medical Practice's phone number?
020 8596 4400.