Dr Goyal & Associates, Dagenham: patient reviews and CQC rating
Dr Goyal & Associates is a GP practice in Dagenham with 6,935 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 5.6 full-time-equivalent qualified GPs, or 1,244 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Goyal & Associates
Its best result against England is the share who found it easy to contact the practice using the NHS App: 61%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 44%, against 58% across England. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 10th of the 17 practices in Dagenham with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (72%). 92 patients answered the survey (response rate 14%).
| Survey question | Dr Goyal & Associates | North East London | England |
|---|---|---|---|
| Overall experience good | 70% | 71% | 77% |
| Easy to contact by phone | 50% | 55% | 57% |
| Easy to contact via the website | 44% | 53% | 58% |
| Easy to contact via the NHS App | 61% | 50% | 54% |
| Reception team helpful | 76% | 79% | 85% |
| Last contact good | 66% | 67% | 73% |
| Wait for appointment about right | 67% | 62% | 69% |
| Listened to well | 89% | 83% | 87% |
| Treated with care and concern | 83% | 82% | 86% |
| Confidence and trust in the clinician | 91% | 91% | 93% |
| Needs met | 85% | 87% | 90% |
CQC's overall rating for Dr Goyal & Associates is Good, published in April 2017. All 5 key questions are rated Good. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,935 patients were registered at Dr Goyal & Associates in September 2026, down 2.9% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 1,244 patients per GP, fewer than the England figure of 2,171 and North East London's 2,551. The practice also has 1.0 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 8.7 |
| August 2024 | 4.7 | 6.4 |
| August 2025 | 5.4 | 7.0 |
| August 2026 | 5.6 | 6.4 |
From June 2026 to August 2026 the practice recorded 2,941 appointments a month, or 424 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 45% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Dr Goyal & Associates | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 424 | 456 | 510 |
| Face to face | 60% | 58% | 63% |
| Same day as booked | 45% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 7% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (9.9% against 7.9%). It has a lower share for coronary heart disease (1.2% against 3.0%), peripheral arterial disease (0.3% against 0.6%) and atrial fibrillation (1.1% against 2.2%). The practice's patients live in areas with an average deprivation score of 34.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.3 years for women and 75.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.3% | 15.2% |
| Depression | 18+ yrs | 12.0% | 14.3% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Asthma | 6+ yrs | 4.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Cancer | All ages | 2.1% | 3.8% |
| COPD | All ages | 1.5% | 1.9% |
| Coronary heart disease | All ages | 1.2% | 3.0% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.0% | 74.9% |
Dr Goyal & Associates, The Health Centre, Church Elm Lane, Dagenham, RM10 9RR. Phone: 020 8465 3000.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Heathway Medical Centre | 0.6 km | 78% |
| Broad Street Medical Practice | 0.6 km | 66% |
| Parkview Health Centre | 0.6 km | 74% |
| Hedgemans Medical Centre | 0.9 km | 65% |
| Halbutt Street Medical Practice | 1.0 km | 52% |
- Broad Street Medical Practice (66% overall experience good)
- Porters Avenue Doctors Surgery (75% overall experience good)
How do patients rate Dr Goyal & Associates?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Dr Goyal & Associates as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Dr Goyal & Associates?
6,935 patients were registered in September 2026, down 2.9% on a year earlier.
What is Dr Goyal & Associates's CQC rating?
Good overall, published in April 2017.
How many GPs does Dr Goyal & Associates have?
5.6 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,244 patients per GP against 2,171 across England.
Are appointments at Dr Goyal & Associates face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Goyal & Associates's phone number?
020 8465 3000.