Heathway Medical Centre, Dagenham: patient reviews and CQC rating
Heathway Medical Centre is a GP practice in Dagenham with 6,739 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in October 2019. It has 0.7 full-time-equivalent qualified GPs, or 10,315 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Heathway Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 75%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 65%, against 69% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 3rd of the 17 practices in Dagenham with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (77%). 93 patients answered the survey (response rate 14%).
| Survey question | Heathway Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 78% | 71% | 77% |
| Easy to contact by phone | 75% | 55% | 57% |
| Easy to contact via the website | 68% | 53% | 58% |
| Easy to contact via the NHS App | 65% | 50% | 54% |
| Reception team helpful | 89% | 79% | 85% |
| Last contact good | 80% | 67% | 73% |
| Wait for appointment about right | 65% | 62% | 69% |
| Listened to well | 92% | 83% | 87% |
| Treated with care and concern | 87% | 82% | 86% |
| Confidence and trust in the clinician | 97% | 91% | 93% |
| Needs met | 90% | 87% | 90% |
CQC's overall rating for Heathway Medical Centre is Good, published in October 2019. All 5 key questions are rated Good. It held the same rating in the report before (August 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,739 patients were registered at Heathway Medical Centre in September 2026, up 3.5% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 0.7 full-time-equivalent qualified GPs, there are 10,315 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 1.0 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.7 | 0.7 |
| August 2024 | 0.7 | 0.7 |
| August 2025 | 0.7 | 0.7 |
| August 2026 | 0.7 | 0.7 |
From June 2026 to August 2026 the practice recorded 2,857 appointments a month, or 424 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 22% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Heathway Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 424 | 456 | 510 |
| Face to face | 62% | 58% | 63% |
| Same day as booked | 22% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), dementia (0.1% against 0.8%) and osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 30.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.3 years for women and 75.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.3% | 15.2% |
| Depression | 18+ yrs | 8.8% | 14.3% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Asthma | 6+ yrs | 2.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Cancer | All ages | 1.9% | 3.8% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| COPD | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Dementia | All ages | 0.1% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.7% | 74.9% |
Heathway Medical Centre, Broad Street Resource Centre, Morland Road, Dagenham, RM10 9HU. Phone: 020 8592 1771.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Broad Street Medical Practice | 0.0 km | 66% |
| Dr Goyal & Associates | 0.6 km | 70% |
| First Avenue Surgery | 0.7 km | 84% |
| Hedgemans Medical Centre | 0.8 km | 65% |
| Parkview Health Centre | 1.2 km | 74% |
- Dr KM Al-Kaisy Practice (73% overall experience good)
- First Avenue Surgery (84% overall experience good)
- Hedgemans Medical Centre (65% overall experience good)
- Parkview Health Centre (74% overall experience good)
- St Albans Surgery (53% overall experience good)
How do patients rate Heathway Medical Centre?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Heathway Medical Centre as good, against 77% across England. 75% found it easy to get through by phone.
How many patients are registered at Heathway Medical Centre?
6,739 patients were registered in September 2026, up 3.5% on a year earlier.
What is Heathway Medical Centre's CQC rating?
Good overall, published in October 2019.
How many GPs does Heathway Medical Centre have?
0.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 10,315 patients per GP against 2,171 across England.
Are appointments at Heathway Medical Centre face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Heathway Medical Centre's phone number?
020 8592 1771.