Dr KM Al-Kaisy Practice, Dagenham: patient reviews and CQC rating
Dr KM Al-Kaisy Practice is a GP practice in Dagenham with 4,534 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in August 2019. It has 2.0 full-time-equivalent qualified GPs, or 2,267 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr KM Al-Kaisy Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 74%, above the England figure of 57%. Its weakest is the share who said the healthcare professional was good at listening to them: 75%, below the England figure of 87%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 7th of the 17 practices in Dagenham with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (74%). 108 patients answered the survey (response rate 16%).
| Survey question | Dr KM Al-Kaisy Practice | North East London | England |
|---|---|---|---|
| Overall experience good | 73% | 71% | 77% |
| Easy to contact by phone | 74% | 55% | 57% |
| Easy to contact via the website | 51% | 53% | 58% |
| Easy to contact via the NHS App | 63% | 50% | 54% |
| Reception team helpful | 80% | 79% | 85% |
| Last contact good | 76% | 67% | 73% |
| Wait for appointment about right | 72% | 62% | 69% |
| Listened to well | 75% | 83% | 87% |
| Treated with care and concern | 78% | 82% | 86% |
| Confidence and trust in the clinician | 88% | 91% | 93% |
| Needs met | 85% | 87% | 90% |
CQC's overall rating for Dr KM Al-Kaisy Practice is Good, published in August 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (July 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,534 patients were registered at Dr KM Al-Kaisy Practice in September 2026, down 5.4% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 2,267 patients per GP, close to the England figure of 2,171 and North East London's 2,551. The practice also has 0.4 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 2,030 appointments a month, or 448 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 37% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
70% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Dr KM Al-Kaisy Practice | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 448 | 456 | 510 |
| Face to face | 62% | 58% | 63% |
| Same day as booked | 37% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 6% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.1% against 0.6%), dementia (2.6% against 0.8%) and diabetes (13.5% against 7.9%). The practice's patients live in areas with an average deprivation score of 29.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.1 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.8% | 15.2% |
| Depression | 18+ yrs | 17.1% | 14.3% |
| Diabetes | 17+ yrs | 13.5% | 7.9% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Dementia | All ages | 2.6% | 0.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| COPD | All ages | 2.5% | 1.9% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Palliative care | All ages | 2.1% | 0.6% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 50.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.9% | 74.9% |
Dr KM Al-Kaisy Practice, Urswick Medical Centre, Urswick Road, Dagenham, RM9 6EA. Phone: 020 8984 4470.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Albans Surgery | 0.0 km | 53% |
| Dr BK Jaiswal's Practice | 0.6 km | 72% |
| Hedgemans Medical Centre | 0.7 km | 65% |
| Porters Avenue Doctors Surgery | 1.2 km | 75% |
| Heathway Medical Centre | 1.3 km | 78% |
- First Avenue Surgery (84% overall experience good)
- Heathway Medical Centre (78% overall experience good)
- Hedgemans Medical Centre (65% overall experience good)
- Parkview Health Centre (74% overall experience good)
- St Albans Surgery (53% overall experience good)
How do patients rate Dr KM Al-Kaisy Practice?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Dr KM Al-Kaisy Practice as good, against 77% across England. 74% found it easy to get through by phone.
How many patients are registered at Dr KM Al-Kaisy Practice?
4,534 patients were registered in September 2026, down 5.4% on a year earlier.
What is Dr KM Al-Kaisy Practice's CQC rating?
Good overall, published in August 2019.
How many GPs does Dr KM Al-Kaisy Practice have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,267 patients per GP against 2,171 across England.
Are appointments at Dr KM Al-Kaisy Practice face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr KM Al-Kaisy Practice's phone number?
020 8984 4470.