Ilford Lane Surgery, Ilford: patient reviews and CQC rating
Ilford Lane Surgery is a GP practice in Ilford with 5,881 registered patients (September 2026). In the 2026 GP Patient Survey, 59% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in January 2020. It has 3.5 full-time-equivalent qualified GPs, or 1,668 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ilford Lane Surgery
Its result closest to England is the share who found the reception and administrative team helpful: 76%, below the England figure of 85%. Its weakest is the share who found it easy to contact the practice using the NHS App: 27%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 22nd of the 27 practices in Ilford with 50 or more responses. 39% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (62%). 109 patients answered the survey (response rate 14%).
| Survey question | Ilford Lane Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 59% | 71% | 77% |
| Easy to contact by phone | 39% | 55% | 57% |
| Easy to contact via the website | 39% | 53% | 58% |
| Easy to contact via the NHS App | 27% | 50% | 54% |
| Reception team helpful | 76% | 79% | 85% |
| Last contact good | 58% | 67% | 73% |
| Wait for appointment about right | 57% | 62% | 69% |
| Listened to well | 69% | 83% | 87% |
| Treated with care and concern | 75% | 82% | 86% |
| Confidence and trust in the clinician | 83% | 91% | 93% |
| Needs met | 80% | 87% | 90% |
In the Friends and Family Test for July 2026, 100% of 35 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ilford Lane Surgery is Good, published in January 2020. All 5 key questions are rated Good. It held the same rating in the report before (February 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,881 patients were registered at Ilford Lane Surgery in September 2026, down 7.7% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 1,668 patients per GP, fewer than the England figure of 2,171 and North East London's 2,551. The practice also has 1.0 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 5.0 |
| August 2024 | 3.9 | 5.7 |
| August 2025 | 3.7 | 6.0 |
| August 2026 | 3.5 | 4.2 |
From June 2026 to August 2026 the practice recorded 3,407 appointments a month, or 579 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 36% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Ilford Lane Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 579 | 456 | 510 |
| Face to face | 74% | 58% | 63% |
| Same day as booked | 36% | 46% | 45% |
| More than 28 days after booking | 6% | 2% | 5% |
| Did not attend | 10% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.3% against 7.9%). It has a lower share for COPD (0.5% against 1.9%), dementia (0.2% against 0.8%) and atrial fibrillation (0.7% against 2.2%). The practice's patients live in areas with an average deprivation score of 31.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 13.3% | 7.9% |
| High blood pressure | All ages | 13.2% | 15.2% |
| Depression | 18+ yrs | 6.4% | 14.3% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Cancer | All ages | 1.6% | 3.8% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| COPD | All ages | 0.5% | 1.9% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 53.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.4% | 74.9% |
Ilford Lane Surgery, First Floor, Loxford Polyclinic, 417 Ilford Lane, Ilford, IG1 2SN. Phone: 020 8478 1366.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Loxford Practice | 0.0 km | 53% |
| Mathukia's Surgery | 0.4 km | 56% |
| Abbey Medical Centre | 0.5 km | 78% |
| Victoria and Five Elms Medical Centre | 0.6 km | 71% |
| Salisbury Avenue Surgery | 1.0 km | 79% |
- Ilford Medical Centre (62% overall experience good)
- Mathukia's Surgery (56% overall experience good)
- Oak Tree Medical Centre (58% overall experience good)
- The Loxford Practice (53% overall experience good)
How do patients rate Ilford Lane Surgery?
In the 2026 GP Patient Survey, 59% of patients described their overall experience of Ilford Lane Surgery as good, below the England figure of 77%. 39% found it easy to get through by phone.
How many patients are registered at Ilford Lane Surgery?
5,881 patients were registered in September 2026, down 7.7% on a year earlier.
What is Ilford Lane Surgery's CQC rating?
Good overall, published in January 2020.
How many GPs does Ilford Lane Surgery have?
3.5 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,668 patients per GP against 2,171 across England.
Are appointments at Ilford Lane Surgery face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ilford Lane Surgery's phone number?
020 8478 1366.