Loxford PCN: primary care network practices and patient survey
Loxford PCN is a primary care network of 5 GP practices with 82,959 registered patients (September 2026). In the 2026 GP Patient Survey, 57% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 3,631 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Loxford PCN with survey results, the share of patients describing their overall experience as good ranges from 53% at The Loxford Practice to 62% at Ilford Medical Centre, with a median of 58% (England: 77%). 0 are above England and 5 below by more than the survey's margin of error. Mathukia's Surgery has the highest share finding it easy to get through by phone (60%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Ilford Medical Centre | 14,992 | 62% | 46% | Good | 3,748 |
| Ilford Lane Surgery | 5,881 | 59% | 39% | Good | 1,668 |
| Oak Tree Medical Centre | 18,520 | 58% | 24% | Good | 2,764 |
| Mathukia's Surgery | 11,206 | 56% | 60% | Good | 11,059 |
| The Loxford Practice | 32,360 | 53% | 29% | Good | 4,251 |
Results for the network as a whole, from 490 responses, against North East London and England.
| Survey question | Loxford PCN | North East London | England |
|---|---|---|---|
| Overall experience good | 57% | 71% | 77% |
| Easy to contact by phone | 36% | 55% | 57% |
| Easy to contact via the website | 44% | 53% | 58% |
| Easy to contact via the NHS App | 40% | 50% | 54% |
| Reception team helpful | 66% | 79% | 85% |
| Last contact good | 50% | 67% | 73% |
| Wait for appointment about right | 52% | 62% | 69% |
| Listened to well | 74% | 83% | 87% |
| Treated with care and concern | 75% | 82% | 86% |
| Confidence and trust in the clinician | 84% | 91% | 93% |
| Needs met | 80% | 87% | 90% |
There are 3,631 registered patients per full-time-equivalent qualified GP in Loxford PCN, more than England's 2,171 and North East London's 2,551. Practices recorded 459 appointments a month per 1,000 patients (England: 510), 59% of them face to face. 48% of appointments took place on the day they were booked (England: 45%).
7% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.7% over the year (England: shrank 1.1%).
| Measure | Loxford PCN | North East London | England |
|---|---|---|---|
| Patients per qualified GP | 3,631 | 2,551 | 2,171 |
| Appointments per 1,000 patients a month | 459 | 456 | 510 |
| Face-to-face appointments | 59% | 58% | 63% |
| Same day as booked | 48% | 46% | 45% |
| Did not attend | 8% | 7% | 4% |
| Patients aged 65 or over | 7% | 10% | 19% |
Relative to England, the register furthest above England's rate at practices in Loxford PCN is diabetes (10.4% against 7.9%), and the furthest below is atrial fibrillation (0.5% against 2.2%).
| Condition register | Age group | Loxford PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Diabetes | 17+ yrs | 10.4% | 7.9% | 6,890 |
| High blood pressure | All ages | 9.4% | 15.2% | 8,013 |
| Depression | 18+ yrs | 6.6% | 14.3% | 4,279 |
| Asthma | 6+ yrs | 4.3% | 6.6% | 3,347 |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% | 1,644 |
| Coronary heart disease | All ages | 1.7% | 3.0% | 1,455 |
| Cancer | All ages | 1.2% | 3.8% | 1,049 |
| Serious mental illness | All ages | 0.9% | 1.0% | 772 |
| Stroke and TIA | All ages | 0.8% | 1.9% | 723 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 420 |
| Atrial fibrillation | All ages | 0.5% | 2.2% | 452 |
| COPD | All ages | 0.5% | 1.9% | 414 |
| Learning disability | All ages | 0.5% | 0.6% | 385 |
| Heart failure | All ages | 0.4% | 1.1% | 375 |
| Epilepsy | 18+ yrs | 0.4% | 0.8% | 283 |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% | 60 |
| Dementia | All ages | 0.3% | 0.8% | 282 |
| Palliative care | All ages | 0.2% | 0.6% | 153 |
| Peripheral arterial disease | All ages | 0.2% | 0.6% | 136 |
- Cranbrook PCN (6 practices)
- Fairlop PCN (8 practices)
- Loughton Buckhurst Hill & Chigwell PCN (7 practices)
- New Cross Alliance PCN (3 practices)
- Seven Kings PCN (7 practices)
- Wanstead and Woodford PCN (10 practices)
Which practices are in Loxford PCN?
Ilford Lane Surgery, Ilford Medical Centre, Mathukia's Surgery, Oak Tree Medical Centre and The Loxford Practice.
How do patients rate Loxford PCN?
57% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Loxford PCN cover?
82,959 registered patients across 5 practices in September 2026.
How many patients per GP does Loxford PCN have?
3,631 per full-time-equivalent qualified GP, against 2,171 across England.