Oak Tree Medical Centre, Ilford: patient reviews and CQC rating
Oak Tree Medical Centre is a GP practice in Ilford with 18,520 registered patients (September 2026). In the 2026 GP Patient Survey, 58% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in January 2022. It has 6.7 full-time-equivalent qualified GPs, or 2,764 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Oak Tree Medical Centre
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 84%, below the England figure of 93%. Its weakest is the share who said the wait for their last appointment was about right: 34%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 23rd of the 27 practices in Ilford with 50 or more responses. 24% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (60%). 117 patients answered the survey (response rate 15%).
| Survey question | Oak Tree Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 58% | 71% | 77% |
| Easy to contact by phone | 24% | 55% | 57% |
| Easy to contact via the website | 44% | 53% | 58% |
| Easy to contact via the NHS App | 31% | 50% | 54% |
| Reception team helpful | 58% | 79% | 85% |
| Last contact good | 38% | 67% | 73% |
| Wait for appointment about right | 34% | 62% | 69% |
| Listened to well | 74% | 83% | 87% |
| Treated with care and concern | 75% | 82% | 86% |
| Confidence and trust in the clinician | 84% | 91% | 93% |
| Needs met | 79% | 87% | 90% |
CQC's overall rating for Oak Tree Medical Centre is Good, published in January 2022. All 5 key questions are rated Good. It held the same rating in the report before (January 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
18,520 patients were registered at Oak Tree Medical Centre in September 2026, down 2.6% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 6.7 full-time-equivalent qualified GPs, there are 2,764 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 1.5 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 9.6 |
| August 2024 | 6.5 | 8.6 |
| August 2025 | 6.5 | 10.1 |
| August 2026 | 6.7 | 10.8 |
From June 2026 to August 2026 the practice recorded 6,716 appointments a month, or 363 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 36% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Oak Tree Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 363 | 456 | 510 |
| Face to face | 70% | 58% | 63% |
| Same day as booked | 36% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), dementia (0.2% against 0.8%) and atrial fibrillation (0.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 24.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.1 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| High blood pressure | All ages | 8.6% | 15.2% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Depression | 18+ yrs | 4.7% | 14.3% |
| Chronic kidney disease | 18+ yrs | 1.8% | 4.6% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Cancer | All ages | 1.1% | 3.8% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| COPD | All ages | 0.6% | 1.9% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 56.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.0% | 74.9% |
Oak Tree Medical Centre, 273-275 Green Lane, Seven Kings, Ilford, IG3 9TJ. Phone: 020 8599 3474. Website: www.oaktreemedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Seven Kings Practice | 0.3 km | 47% |
| Dr Samraa El Obaidi and Dr Maheen Shahid | 0.5 km | 60% |
| Dr A K & S Shah | 1.2 km | 50% |
| Dr Khalid Patel | 1.2 km | 59% |
| Balfour Road Surgery | 1.4 km | 66% |
- Ilford Lane Surgery (59% overall experience good)
- Ilford Medical Centre (62% overall experience good)
- Mathukia's Surgery (56% overall experience good)
- The Loxford Practice (53% overall experience good)
How do patients rate Oak Tree Medical Centre?
In the 2026 GP Patient Survey, 58% of patients described their overall experience of Oak Tree Medical Centre as good, below the England figure of 77%. 24% found it easy to get through by phone.
How many patients are registered at Oak Tree Medical Centre?
18,520 patients were registered in September 2026, down 2.6% on a year earlier.
What is Oak Tree Medical Centre's CQC rating?
Good overall, published in January 2022.
How many GPs does Oak Tree Medical Centre have?
6.7 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 2,764 patients per GP against 2,171 across England.
Are appointments at Oak Tree Medical Centre face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Oak Tree Medical Centre's phone number?
020 8599 3474.