Dr A K & S Shah, Ilford: patient reviews and CQC rating
Dr A K & S Shah is a GP practice in Ilford with 7,046 registered patients (September 2026). In the 2026 GP Patient Survey, 50% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Requires Improvement overall, in a report published in January 2024. It has 0.3 full-time-equivalent qualified GPs, or 22,019 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr A K & S Shah
Its result closest to England is the share who found it easy to contact the practice using the NHS App: 47%, against 54% across England. Its weakest is the share who described their overall experience of the practice as good: 50%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 26th of the 27 practices in Ilford with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 15 points lower than in 2025 (65%). 91 patients answered the survey (response rate 14%).
| Survey question | Dr A K & S Shah | North East London | England |
|---|---|---|---|
| Overall experience good | 50% | 71% | 77% |
| Easy to contact by phone | 48% | 55% | 57% |
| Easy to contact via the website | 47% | 53% | 58% |
| Easy to contact via the NHS App | 47% | 50% | 54% |
| Reception team helpful | 78% | 79% | 85% |
| Last contact good | 55% | 67% | 73% |
| Wait for appointment about right | 54% | 62% | 69% |
| Listened to well | 69% | 83% | 87% |
| Treated with care and concern | 66% | 82% | 86% |
| Confidence and trust in the clinician | 84% | 91% | 93% |
| Needs met | 76% | 87% | 90% |
In the Friends and Family Test for July 2026, 88% of 77 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr A K & S Shah is Requires Improvement, published in January 2024. All 5 key questions are rated Requires Improvement. Its previous overall rating was Good (November 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
7,046 patients were registered at Dr A K & S Shah in September 2026, down 4.9% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 0.3 full-time-equivalent qualified GPs, there are 22,019 patients per GP, more than the England figure of 2,171 and North East London's 2,551.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.7 |
| August 2024 | 1.0 | 1.7 |
| August 2025 | 1.0 | 1.7 |
| August 2026 | 0.3 | 0.3 |
From June 2026 to August 2026 the practice recorded 2,976 appointments a month, or 422 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 52% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Dr A K & S Shah | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 422 | 456 | 510 |
| Face to face | 48% | 58% | 63% |
| Same day as booked | 52% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 10% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (12.7% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), peripheral arterial disease (0.1% against 0.6%) and atrial fibrillation (0.8% against 2.2%). The practice's patients live in areas with an average deprivation score of 26.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 12.7% | 7.9% |
| High blood pressure | All ages | 12.2% | 15.2% |
| Depression | 18+ yrs | 6.6% | 14.3% |
| Asthma | 6+ yrs | 4.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Cancer | All ages | 2.0% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| COPD | All ages | 0.7% | 1.9% |
| Learning disability | All ages | 0.5% | 0.6% |
| Heart failure | All ages | 0.4% | 1.1% |
| Dementia | All ages | 0.4% | 0.8% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.3% | 74.9% |
Dr A K & S Shah, 4 Eastwood Road, Goodmayes, Ilford, IG3 8XB. Phone: 020 8590 1169.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Khalid Patel | 0.5 km | 59% |
| Seven Kings Practice | 1.0 km | 47% |
| Dr Samraa El Obaidi and Dr Maheen Shahid | 1.1 km | 60% |
| Oak Tree Medical Centre | 1.2 km | 58% |
| Chadwell Heath Surgery | 1.2 km | 46% |
- Chadwell Heath Surgery (46% overall experience good)
- Dr Khalid Patel (59% overall experience good)
- Dr Samraa El Obaidi and Dr Maheen Shahid (60% overall experience good)
- Grove Surgery (47% overall experience good)
- Seven Kings Practice (47% overall experience good)
- The Palms Medical Centre (63% overall experience good)
How do patients rate Dr A K & S Shah?
In the 2026 GP Patient Survey, 50% of patients described their overall experience of Dr A K & S Shah as good, below the England figure of 77%. 48% found it easy to get through by phone.
How many patients are registered at Dr A K & S Shah?
7,046 patients were registered in September 2026, down 4.9% on a year earlier.
What is Dr A K & S Shah's CQC rating?
Requires Improvement overall, published in January 2024.
How many GPs does Dr A K & S Shah have?
0.3 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 22,019 patients per GP against 2,171 across England.
Are appointments at Dr A K & S Shah face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr A K & S Shah's phone number?
020 8590 1169.