New Cross Alliance PCN: primary care network practices and patient survey
New Cross Alliance PCN is a primary care network of 3 GP practices with 34,066 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 4,120 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in New Cross Alliance PCN with survey results, the share of patients describing their overall experience as good ranges from 59% at Newbury Group Practice to 78% at Dr Avinash Suri, with a median of 60% (England: 77%). 0 are above England and 2 below by more than the survey's margin of error. Dr Avinash Suri has the highest share finding it easy to get through by phone (59%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Dr Avinash Suri | 3,408 | 78% | 59% | Good | 3,195 |
| Fullwell Cross Medical Centre | 16,388 | 60% | 32% | Good | 6,239 |
| Newbury Group Practice | 14,270 | 59% | 36% | Good | 3,118 |
Results for the network as a whole, from 300 responses, against North East London and England.
| Survey question | New Cross Alliance PCN | North East London | England |
|---|---|---|---|
| Overall experience good | 61% | 71% | 77% |
| Easy to contact by phone | 37% | 55% | 57% |
| Easy to contact via the website | 61% | 53% | 58% |
| Easy to contact via the NHS App | 43% | 50% | 54% |
| Reception team helpful | 72% | 79% | 85% |
| Last contact good | 62% | 67% | 73% |
| Wait for appointment about right | 62% | 62% | 69% |
| Listened to well | 78% | 83% | 87% |
| Treated with care and concern | 76% | 82% | 86% |
| Confidence and trust in the clinician | 88% | 91% | 93% |
| Needs met | 86% | 87% | 90% |
There are 4,120 registered patients per full-time-equivalent qualified GP in New Cross Alliance PCN, more than England's 2,171 and North East London's 2,551. Practices recorded 500 appointments a month per 1,000 patients (England: 510), 62% of them face to face. 43% of appointments took place on the day they were booked (England: 45%).
13% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.7% over the year (England: shrank 1.1%).
| Measure | New Cross Alliance PCN | North East London | England |
|---|---|---|---|
| Patients per qualified GP | 4,120 | 2,551 | 2,171 |
| Appointments per 1,000 patients a month | 500 | 456 | 510 |
| Face-to-face appointments | 62% | 58% | 63% |
| Same day as booked | 43% | 46% | 45% |
| Did not attend | 14% | 7% | 4% |
| Patients aged 65 or over | 13% | 10% | 19% |
Relative to England, the register furthest above England's rate at practices in New Cross Alliance PCN is diabetes (11.7% against 7.9%), and the furthest below is peripheral arterial disease (0.1% against 0.6%).
| Condition register | Age group | New Cross Alliance PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Diabetes | 17+ yrs | 11.7% | 7.9% | 3,214 |
| High blood pressure | All ages | 11.6% | 15.2% | 4,047 |
| Depression | 18+ yrs | 6.4% | 14.3% | 1,723 |
| Asthma | 6+ yrs | 4.3% | 6.6% | 1,406 |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% | 1,083 |
| Cancer | All ages | 2.4% | 3.8% | 830 |
| Coronary heart disease | All ages | 2.2% | 3.0% | 765 |
| Stroke and TIA | All ages | 1.0% | 1.9% | 349 |
| Atrial fibrillation | All ages | 1.0% | 2.2% | 344 |
| Serious mental illness | All ages | 0.9% | 1.0% | 308 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 172 |
| COPD | All ages | 0.6% | 1.9% | 210 |
| Learning disability | All ages | 0.5% | 0.6% | 190 |
| Epilepsy | 18+ yrs | 0.5% | 0.8% | 135 |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% | 46 |
| Heart failure | All ages | 0.4% | 1.1% | 153 |
| Dementia | All ages | 0.4% | 0.8% | 146 |
| Palliative care | All ages | 0.3% | 0.6% | 87 |
| Peripheral arterial disease | All ages | 0.1% | 0.6% | 51 |
- Cranbrook PCN (6 practices)
- Fairlop PCN (8 practices)
- Loughton Buckhurst Hill & Chigwell PCN (7 practices)
- Loxford PCN (5 practices)
- Seven Kings PCN (7 practices)
- Wanstead and Woodford PCN (10 practices)
Which practices are in New Cross Alliance PCN?
Dr Avinash Suri, Fullwell Cross Medical Centre and Newbury Group Practice.
How do patients rate New Cross Alliance PCN?
61% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does New Cross Alliance PCN cover?
34,066 registered patients across 3 practices in September 2026.
How many patients per GP does New Cross Alliance PCN have?
4,120 per full-time-equivalent qualified GP, against 2,171 across England.