Cranbrook PCN: primary care network practices and patient survey
Cranbrook PCN is a primary care network of 6 GP practices with 45,446 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 3,234 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 6 practices in Cranbrook PCN with survey results, the share of patients describing their overall experience as good ranges from 61% at Gants Hill Medical Centre to 88% at York Road Surgery, with a median of 71% (England: 77%). 2 are above England and 2 below by more than the survey's margin of error. Cranbrook Surgery has the highest share finding it easy to get through by phone (75%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| York Road Surgery | 7,557 | 88% | 64% | Good | 2,381 |
| Cranbrook Surgery | 5,901 | 86% | 75% | Good | 7,025 |
| Dr Harjit Singh | 6,458 | 73% | 30% | Good | 1,849 |
| Dr Winston Solomon | 4,566 | 68% | 48% | Good | 2,762 |
| Balfour Road Surgery | 5,886 | 66% | 35% | Good | 2,480 |
| Gants Hill Medical Centre | 15,078 | 61% | 26% | Good | 5,983 |
Results for the network as a whole, from 701 responses, against North East London and England.
| Survey question | Cranbrook PCN | North East London | England |
|---|---|---|---|
| Overall experience good | 70% | 71% | 77% |
| Easy to contact by phone | 44% | 55% | 57% |
| Easy to contact via the website | 49% | 53% | 58% |
| Easy to contact via the NHS App | 49% | 50% | 54% |
| Reception team helpful | 72% | 79% | 85% |
| Last contact good | 63% | 67% | 73% |
| Wait for appointment about right | 63% | 62% | 69% |
| Listened to well | 86% | 83% | 87% |
| Treated with care and concern | 83% | 82% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 88% | 87% | 90% |
There are 3,234 registered patients per full-time-equivalent qualified GP in Cranbrook PCN, more than England's 2,171 and North East London's 2,551. Practices recorded 500 appointments a month per 1,000 patients (England: 510), 67% of them face to face. 58% of appointments took place on the day they were booked (England: 45%).
12% of registered patients are aged 65 or over (England: 19%). Lists shrank by 5.4% over the year (England: shrank 1.1%).
| Measure | Cranbrook PCN | North East London | England |
|---|---|---|---|
| Patients per qualified GP | 3,234 | 2,551 | 2,171 |
| Appointments per 1,000 patients a month | 500 | 456 | 510 |
| Face-to-face appointments | 67% | 58% | 63% |
| Same day as booked | 58% | 46% | 45% |
| Did not attend | 6% | 7% | 4% |
| Patients aged 65 or over | 12% | 10% | 19% |
Relative to England, the register furthest above England's rate at practices in Cranbrook PCN is diabetes (12.8% against 7.9%), and the furthest below is copd (0.3% against 1.9%).
| Condition register | Age group | Cranbrook PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Diabetes | 17+ yrs | 12.8% | 7.9% | 4,858 |
| High blood pressure | All ages | 12.1% | 15.2% | 5,834 |
| Depression | 18+ yrs | 5.5% | 14.3% | 2,047 |
| Asthma | 6+ yrs | 4.8% | 6.6% | 2,177 |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% | 1,312 |
| Coronary heart disease | All ages | 2.2% | 3.0% | 1,071 |
| Cancer | All ages | 1.9% | 3.8% | 926 |
| Stroke and TIA | All ages | 1.0% | 1.9% | 465 |
| Serious mental illness | All ages | 0.9% | 1.0% | 440 |
| Atrial fibrillation | All ages | 0.8% | 2.2% | 406 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 290 |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% | 66 |
| Dementia | All ages | 0.5% | 0.8% | 256 |
| Epilepsy | 18+ yrs | 0.5% | 0.8% | 169 |
| Learning disability | All ages | 0.4% | 0.6% | 214 |
| Heart failure | All ages | 0.4% | 1.1% | 195 |
| COPD | All ages | 0.3% | 1.9% | 168 |
| Peripheral arterial disease | All ages | 0.2% | 0.6% | 86 |
| Palliative care | All ages | 0.2% | 0.6% | 77 |
- Fairlop PCN (8 practices)
- Loughton Buckhurst Hill & Chigwell PCN (7 practices)
- Loxford PCN (5 practices)
- New Cross Alliance PCN (3 practices)
- Seven Kings PCN (7 practices)
- Wanstead and Woodford PCN (10 practices)
Which practices are in Cranbrook PCN?
Balfour Road Surgery, Cranbrook Surgery, Dr Harjit Singh, Dr Winston Solomon, Gants Hill Medical Centre and York Road Surgery.
How do patients rate Cranbrook PCN?
70% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Cranbrook PCN cover?
45,446 registered patients across 6 practices in September 2026.
How many patients per GP does Cranbrook PCN have?
3,234 per full-time-equivalent qualified GP, against 2,171 across England.