Cranbrook Surgery, Ilford: patient reviews and CQC rating
Cranbrook Surgery is a GP practice in Ilford with 5,901 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in October 2021. It has 0.8 full-time-equivalent qualified GPs, or 7,025 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cranbrook Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 75%, above the England figure of 57%. Its weakest is the share who said their needs were met at their last appointment: 89%, against 90% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 27 practices in Ilford with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (80%). 103 patients answered the survey (response rate 17%).
| Survey question | Cranbrook Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 86% | 71% | 77% |
| Easy to contact by phone | 75% | 55% | 57% |
| Easy to contact via the website | 68% | 53% | 58% |
| Easy to contact via the NHS App | 57% | 50% | 54% |
| Reception team helpful | 83% | 79% | 85% |
| Last contact good | 78% | 67% | 73% |
| Wait for appointment about right | 69% | 62% | 69% |
| Listened to well | 87% | 83% | 87% |
| Treated with care and concern | 87% | 82% | 86% |
| Confidence and trust in the clinician | 91% | 91% | 93% |
| Needs met | 89% | 87% | 90% |
In the Friends and Family Test for July 2026, 93% of 40 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cranbrook Surgery is Good, published in October 2021. All 5 key questions are rated Good. It held the same rating in the report before (March 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,901 patients were registered at Cranbrook Surgery in September 2026, down 4.2% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 0.8 full-time-equivalent qualified GPs, there are 7,025 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.9 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.2 | 1.2 |
| August 2025 | 0.8 | 0.8 |
| August 2026 | 0.8 | 0.8 |
From June 2026 to August 2026 the practice recorded 3,174 appointments a month, or 538 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 60% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
75% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Cranbrook Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 538 | 456 | 510 |
| Face to face | 49% | 58% | 63% |
| Same day as booked | 60% | 46% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 3% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (15.9% against 7.9%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.3% against 1.2%) and peripheral arterial disease (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 17.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 15.9% | 7.9% |
| High blood pressure | All ages | 13.2% | 15.2% |
| Depression | 18+ yrs | 8.2% | 14.3% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Cancer | All ages | 1.7% | 3.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| COPD | All ages | 0.5% | 1.9% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Dementia | All ages | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.4% | 74.9% |
Cranbrook Surgery, 737A Cranbrook Road, Ilford, IG2 6RJ. Phone: 020 8554 7111.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Eastern Avenue Medical Centre | 0.0 km | 67% |
| Kenwood Medical Centre | 0.1 km | 87% |
| Dr Philip Soares | 0.1 km | 90% |
| Gants Hill Medical Centre | 0.8 km | 61% |
| Newbury Group Practice | 1.0 km | 59% |
- Balfour Road Surgery (66% overall experience good)
- Dr Harjit Singh (73% overall experience good)
- Dr Winston Solomon (68% overall experience good)
- Gants Hill Medical Centre (61% overall experience good)
- York Road Surgery (88% overall experience good)
How do patients rate Cranbrook Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Cranbrook Surgery as good, above the England figure of 77%. 75% found it easy to get through by phone.
How many patients are registered at Cranbrook Surgery?
5,901 patients were registered in September 2026, down 4.2% on a year earlier.
What is Cranbrook Surgery's CQC rating?
Good overall, published in October 2021.
How many GPs does Cranbrook Surgery have?
0.8 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 7,025 patients per GP against 2,171 across England.
Are appointments at Cranbrook Surgery face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cranbrook Surgery's phone number?
020 8554 7111.