Fencepiece Road Medical Centre, Ilford: patient reviews and CQC rating
Fencepiece Road Medical Centre is a GP practice in Ilford with 6,845 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in March 2018. It has 3.1 full-time-equivalent qualified GPs, or 2,203 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Fencepiece Road Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 58%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 40%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 13th of the 27 practices in Ilford with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (63%). 82 patients answered the survey (response rate 13%).
| Survey question | Fencepiece Road Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 64% | 71% | 77% |
| Easy to contact by phone | 58% | 55% | 57% |
| Easy to contact via the website | 40% | 53% | 58% |
| Easy to contact via the NHS App | 44% | 50% | 54% |
| Reception team helpful | 74% | 79% | 85% |
| Last contact good | 58% | 67% | 73% |
| Wait for appointment about right | 70% | 62% | 69% |
| Listened to well | 81% | 83% | 87% |
| Treated with care and concern | 82% | 82% | 86% |
| Confidence and trust in the clinician | 88% | 91% | 93% |
| Needs met | 88% | 87% | 90% |
CQC's overall rating for Fencepiece Road Medical Centre is Good, published in March 2018. All 5 key questions are rated Good. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,845 patients were registered at Fencepiece Road Medical Centre in September 2026, up 2.7% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,203 patients per GP, close to the England figure of 2,171 and North East London's 2,551. The practice also has 0.5 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 3.1 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 3.1 | 3.1 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 2,571 appointments a month, or 376 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 62% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Fencepiece Road Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 376 | 456 | 510 |
| Face to face | 48% | 58% | 63% |
| Same day as booked | 62% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 3% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.1% against 4.6%) and diabetes (10.8% against 7.9%). It has a lower share for dementia (0.3% against 0.8%), palliative or supportive care needs (0.2% against 0.6%) and stroke or TIA (0.7% against 1.9%). The practice's patients live in areas with an average deprivation score of 17.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 10.8% | 7.9% |
| High blood pressure | All ages | 9.7% | 15.2% |
| Depression | 18+ yrs | 8.7% | 14.3% |
| Chronic kidney disease | 18+ yrs | 7.1% | 4.6% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Cancer | All ages | 2.6% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| COPD | All ages | 1.0% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Learning disability | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.8% | 74.9% |
Fencepiece Road Medical Centre, 83 Fencepiece Road, Hainault, Ilford, IG6 2NB. Phone: 020 8500 3526.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Avinash Suri | 0.3 km | 78% |
| Chigwell Medical Centre | 0.6 km | 68% |
| Fullwell Cross Medical Centre | 0.6 km | 60% |
| The Fullwell Avenue Surgery | 0.9 km | 77% |
| The Forest Edge Practice | 1.6 km | 85% |
- Dr Philip Soares (90% overall experience good)
- Eastern Avenue Medical Centre (67% overall experience good)
- Kenwood Medical Centre (87% overall experience good)
- The Drive Surgery (60% overall experience good)
- The Forest Edge Practice (85% overall experience good)
- The Fullwell Avenue Surgery (77% overall experience good)
- The Willows Medical Practice (79% overall experience good)
How do patients rate Fencepiece Road Medical Centre?
In the 2026 GP Patient Survey, 64% of patients described their overall experience of Fencepiece Road Medical Centre as good, below the England figure of 77%. 58% found it easy to get through by phone.
How many patients are registered at Fencepiece Road Medical Centre?
6,845 patients were registered in September 2026, up 2.7% on a year earlier.
What is Fencepiece Road Medical Centre's CQC rating?
Good overall, published in March 2018.
How many GPs does Fencepiece Road Medical Centre have?
3.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,203 patients per GP against 2,171 across England.
Are appointments at Fencepiece Road Medical Centre face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Fencepiece Road Medical Centre's phone number?
020 8500 3526.