Chigwell Medical Centre, Ilford: patient reviews and CQC rating
Chigwell Medical Centre is a GP practice in Ilford with 8,398 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in April 2018. It has 3.0 full-time-equivalent qualified GPs, or 2,787 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chigwell Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 88%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice using the NHS App: 29%, below the England figure of 54%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 10th of the 27 practices in Ilford with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (66%). 86 patients answered the survey (response rate 20%).
| Survey question | Chigwell Medical Centre | Essex | England |
|---|---|---|---|
| Overall experience good | 68% | 74% | 77% |
| Easy to contact by phone | 54% | 50% | 57% |
| Easy to contact via the website | 38% | 56% | 58% |
| Easy to contact via the NHS App | 29% | 51% | 54% |
| Reception team helpful | 90% | 83% | 85% |
| Last contact good | 65% | 70% | 73% |
| Wait for appointment about right | 88% | 70% | 69% |
| Listened to well | 91% | 84% | 87% |
| Treated with care and concern | 85% | 83% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 86% | 89% | 90% |
CQC's overall rating for Chigwell Medical Centre is Good, published in April 2018. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,398 patients were registered at Chigwell Medical Centre in September 2026, down 6.8% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 2,787 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 1.1 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 3.4 | 3.4 |
| August 2026 | 3.0 | 3.0 |
From June 2026 to August 2026 the practice recorded 2,998 appointments a month, or 357 per 1,000 registered patients (England: 510). 97% were face to face (England: 63%). 58% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Chigwell Medical Centre | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 357 | 480 | 510 |
| Face to face | 97% | 69% | 63% |
| Same day as booked | 58% | 45% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.4% against 0.8%). It has a lower share for osteoporosis (0.2% against 1.2%), depression (5.3% against 14.3%) and COPD (0.8% against 1.9%). The practice's patients live in areas with an average deprivation score of 14.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.9% | 15.2% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Depression | 18+ yrs | 5.3% | 14.3% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Dementia | All ages | 1.4% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| COPD | All ages | 0.8% | 1.9% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.6% | 74.9% |
Chigwell Medical Centre, 300 Fencepiece Road, Hainault, Ilford, IG6 2TA. Phone: 020 3376 6670. Website: www.chigwellmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Avinash Suri | 0.4 km | 78% |
| Fencepiece Road Medical Centre | 0.6 km | 64% |
| Fullwell Cross Medical Centre | 1.2 km | 60% |
| The Fullwell Avenue Surgery | 1.3 km | 77% |
| The Forest Edge Practice | 1.4 km | 85% |
- Forest Practice (76% overall experience good)
- Kings Medical Centre (89% overall experience good)
- Loughton Health Centre (55% overall experience good)
- Palmerston Road Surgery (89% overall experience good)
- The Loughton Surgery (69% overall experience good)
- The River Surgery (89% overall experience good)
How do patients rate Chigwell Medical Centre?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Chigwell Medical Centre as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Chigwell Medical Centre?
8,398 patients were registered in September 2026, down 6.8% on a year earlier.
What is Chigwell Medical Centre's CQC rating?
Good overall, published in April 2018.
How many GPs does Chigwell Medical Centre have?
3.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,787 patients per GP against 2,171 across England.
Are appointments at Chigwell Medical Centre face to face?
97% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chigwell Medical Centre's phone number?
020 3376 6670.