The Loughton Surgery, Loughton: patient reviews and CQC rating
The Loughton Surgery is a GP practice in Loughton with 15,026 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 4.8 full-time-equivalent qualified GPs, or 3,120 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Loughton Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 71%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 26%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 2nd of the 3 practices in Loughton with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (68%). 91 patients answered the survey (response rate 22%).
| Survey question | The Loughton Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 69% | 74% | 77% |
| Easy to contact by phone | 53% | 50% | 57% |
| Easy to contact via the website | 35% | 56% | 58% |
| Easy to contact via the NHS App | 26% | 51% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 73% | 70% | 73% |
| Wait for appointment about right | 71% | 70% | 69% |
| Listened to well | 88% | 84% | 87% |
| Treated with care and concern | 81% | 83% | 86% |
| Confidence and trust in the clinician | 85% | 91% | 93% |
| Needs met | 86% | 89% | 90% |
CQC's overall rating for The Loughton Surgery is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,026 patients were registered at The Loughton Surgery in September 2026, up 1.0% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 4.8 full-time-equivalent qualified GPs, there are 3,120 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 1.8 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 8.6 |
| August 2024 | 4.9 | 9.2 |
| August 2025 | 5.8 | 8.6 |
| August 2026 | 4.8 | 7.8 |
From June 2026 to August 2026 the practice recorded 5,226 appointments a month, or 348 per 1,000 registered patients (England: 510). 98% were face to face (England: 63%). 56% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Loughton Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 348 | 480 | 510 |
| Face to face | 98% | 69% | 63% |
| Same day as booked | 56% | 45% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), depression (6.1% against 14.3%) and COPD (1.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 12.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.8 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 9.7% | 15.2% |
| Depression | 18+ yrs | 6.1% | 14.3% |
| Diabetes | 17+ yrs | 5.1% | 7.9% |
| Asthma | 6+ yrs | 4.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Cancer | All ages | 2.6% | 3.8% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Dementia | All ages | 0.9% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.7% | 74.9% |
The Loughton Surgery, 25 Traps Hill, Loughton, IG10 1SZ. Phone: 020 8418 1340.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Loughton Health Centre | 0.4 km | 55% |
| Forest Practice | 1.2 km | 76% |
| The River Surgery | 2.3 km | 89% |
| Palmerston Road Surgery | 2.7 km | 89% |
| Kings Medical Centre | 2.8 km | 89% |
- Chigwell Medical Centre (68% overall experience good)
- Forest Practice (76% overall experience good)
- Kings Medical Centre (89% overall experience good)
- Loughton Health Centre (55% overall experience good)
- Palmerston Road Surgery (89% overall experience good)
- The River Surgery (89% overall experience good)
How do patients rate The Loughton Surgery?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of The Loughton Surgery as good, against 77% across England. 53% found it easy to get through by phone.
How many patients are registered at The Loughton Surgery?
15,026 patients were registered in September 2026, up 1.0% on a year earlier.
What is The Loughton Surgery's CQC rating?
Good overall, published in December 2016.
How many GPs does The Loughton Surgery have?
4.8 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 3,120 patients per GP against 2,171 across England.
Are appointments at The Loughton Surgery face to face?
98% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Loughton Surgery's phone number?
020 8418 1340.