Clayhall Group Practice, Ilford: patient reviews and CQC rating
Clayhall Group Practice is a GP practice in Ilford with 11,291 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in February 2020. It has 4.3 full-time-equivalent qualified GPs, or 2,646 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Clayhall Group Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its weakest is the share who said their needs were met at their last appointment: 85%, against 90% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 5th of the 27 practices in Ilford with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (76%). 98 patients answered the survey (response rate 18%).
| Survey question | Clayhall Group Practice | North East London | England |
|---|---|---|---|
| Overall experience good | 78% | 71% | 77% |
| Easy to contact by phone | 85% | 55% | 57% |
| Easy to contact via the website | 64% | 53% | 58% |
| Easy to contact via the NHS App | 69% | 50% | 54% |
| Reception team helpful | 83% | 79% | 85% |
| Last contact good | 80% | 67% | 73% |
| Wait for appointment about right | 72% | 62% | 69% |
| Listened to well | 89% | 83% | 87% |
| Treated with care and concern | 86% | 82% | 86% |
| Confidence and trust in the clinician | 98% | 91% | 93% |
| Needs met | 85% | 87% | 90% |
In the Friends and Family Test for July 2026, 94% of 171 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Clayhall Group Practice is Good, published in February 2020. All 5 key questions are rated Good. It held the same rating in the report before (July 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,291 patients were registered at Clayhall Group Practice in September 2026, up 0.6% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 4.3 full-time-equivalent qualified GPs, there are 2,646 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 5.4 |
| August 2024 | 4.4 | 5.4 |
| August 2025 | 4.3 | 6.4 |
| August 2026 | 4.3 | 7.0 |
From June 2026 to August 2026 the practice recorded 7,287 appointments a month, or 645 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 65% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Clayhall Group Practice | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 645 | 456 | 510 |
| Face to face | 46% | 58% | 63% |
| Same day as booked | 65% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 4% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.9% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and COPD (0.8% against 1.9%). The practice's patients live in areas with an average deprivation score of 14.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.9 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.4% | 15.2% |
| Diabetes | 17+ yrs | 11.9% | 7.9% |
| Depression | 18+ yrs | 7.7% | 14.3% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| COPD | All ages | 0.8% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.6% | 74.9% |
Clayhall Group Practice, 14 Clayhall Avenue, Clayhall, Ilford, IG5 0LG. Phone: 020 8551 3193.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Fullwell Avenue Surgery | 1.5 km | 77% |
| Kenwood Medical Centre | 1.8 km | 87% |
| Dr Philip Soares | 1.8 km | 90% |
| Gants Hill Medical Centre | 1.8 km | 61% |
| Southdene Surgery | 1.9 km | 78% |
- Glebelands Practice (97% overall experience good)
- Queen Mary Practice (88% overall experience good)
- Rydal Group Practice (84% overall experience good)
- Southdene Surgery (78% overall experience good)
- The Broadway Surgery (50% overall experience good)
- The Elmhurst Practice (94% overall experience good)
- The Evergreen Surgery (90% overall experience good)
- The Shrubberies Medical Centre (82% overall experience good)
- Wanstead Place Surgery (74% overall experience good)
How do patients rate Clayhall Group Practice?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Clayhall Group Practice as good, against 77% across England. 85% found it easy to get through by phone.
How many patients are registered at Clayhall Group Practice?
11,291 patients were registered in September 2026, up 0.6% on a year earlier.
What is Clayhall Group Practice's CQC rating?
Good overall, published in February 2020.
How many GPs does Clayhall Group Practice have?
4.3 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,646 patients per GP against 2,171 across England.
Are appointments at Clayhall Group Practice face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Clayhall Group Practice's phone number?
020 8551 3193.