The Evergreen Surgery, London: patient reviews and CQC rating
The Evergreen Surgery is a GP practice in London with 10,310 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 4.7 full-time-equivalent qualified GPs, or 2,204 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Evergreen Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 74%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 49%, against 57% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 58th of the 648 practices in London with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (79%). 113 patients answered the survey (response rate 28%).
| Survey question | The Evergreen Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 90% | 71% | 77% |
| Easy to contact by phone | 49% | 55% | 57% |
| Easy to contact via the website | 74% | 53% | 58% |
| Easy to contact via the NHS App | 62% | 50% | 54% |
| Reception team helpful | 87% | 79% | 85% |
| Last contact good | 77% | 67% | 73% |
| Wait for appointment about right | 83% | 62% | 69% |
| Listened to well | 94% | 83% | 87% |
| Treated with care and concern | 95% | 82% | 86% |
| Confidence and trust in the clinician | 98% | 91% | 93% |
| Needs met | 95% | 87% | 90% |
In the Friends and Family Test for July 2026, 96% of 238 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Evergreen Surgery is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,310 patients were registered at The Evergreen Surgery in September 2026, down 2.6% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 2,204 patients per GP, close to the England figure of 2,171 and North East London's 2,551. The practice also has 1.1 nurses and 0.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 10.1 |
| August 2024 | 4.4 | 8.2 |
| August 2025 | 4.8 | 9.5 |
| August 2026 | 4.7 | 10.7 |
From June 2026 to August 2026 the practice recorded 5,574 appointments a month, or 541 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 68% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
78% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Evergreen Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 541 | 456 | 510 |
| Face to face | 43% | 58% | 63% |
| Same day as booked | 68% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.4% against 1.2%), COPD (0.7% against 1.9%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 10.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.6 years for women and 81.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.5% | 15.2% |
| Depression | 18+ yrs | 12.2% | 14.3% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Diabetes | 17+ yrs | 5.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| COPD | All ages | 0.7% | 1.9% |
| Palliative care | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
The Evergreen Surgery, 26 High Street, Wanstead, London, E11 2AQ. Phone: 020 3657 9330.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wanstead Place Surgery | 0.2 km | 74% |
| Green Man Medical Centre | 1.0 km | 84% |
| Glebelands Practice | 1.6 km | 97% |
| The Allum Medical Centre | 1.8 km | 64% |
| Southdene Surgery | 1.8 km | 78% |
- Clayhall Group Practice (78% overall experience good)
- Glebelands Practice (97% overall experience good)
- Queen Mary Practice (88% overall experience good)
- Rydal Group Practice (84% overall experience good)
- Southdene Surgery (78% overall experience good)
- The Broadway Surgery (50% overall experience good)
- The Elmhurst Practice (94% overall experience good)
- The Shrubberies Medical Centre (82% overall experience good)
- Wanstead Place Surgery (74% overall experience good)
How do patients rate The Evergreen Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of The Evergreen Surgery as good, above the England figure of 77%. 49% found it easy to get through by phone.
How many patients are registered at The Evergreen Surgery?
10,310 patients were registered in September 2026, down 2.6% on a year earlier.
What is The Evergreen Surgery's CQC rating?
Good overall, published in September 2016.
How many GPs does The Evergreen Surgery have?
4.7 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,204 patients per GP against 2,171 across England.
Are appointments at The Evergreen Surgery face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Evergreen Surgery's phone number?
020 3657 9330.