Woolstone Medical Centre, London: patient reviews and CQC rating
Woolstone Medical Centre is a GP practice in London with 9,772 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in November 2022. It has 3.6 full-time-equivalent qualified GPs, or 2,752 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Woolstone Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 86%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 25th of the 648 practices in London with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (89%). 113 patients answered the survey (response rate 19%).
| Survey question | Woolstone Medical Centre | South East London | England |
|---|---|---|---|
| Overall experience good | 93% | 76% | 77% |
| Easy to contact by phone | 79% | 57% | 57% |
| Easy to contact via the website | 86% | 58% | 58% |
| Easy to contact via the NHS App | 72% | 55% | 54% |
| Reception team helpful | 94% | 85% | 85% |
| Last contact good | 93% | 73% | 73% |
| Wait for appointment about right | 85% | 65% | 69% |
| Listened to well | 93% | 85% | 87% |
| Treated with care and concern | 93% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 269 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Woolstone Medical Centre is Good, published in November 2022. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,772 patients were registered at Woolstone Medical Centre in September 2026, almost the same as a year earlier.
12% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 2,752 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 2.4 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 4.7 |
| August 2024 | 2.6 | 3.7 |
| August 2025 | 3.1 | 4.2 |
| August 2026 | 3.6 | 4.6 |
From June 2026 to August 2026 the practice recorded 3,244 appointments a month, or 332 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 28% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Woolstone Medical Centre | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 332 | 399 | 510 |
| Face to face | 66% | 54% | 63% |
| Same day as booked | 28% | 45% | 45% |
| More than 28 days after booking | 5% | 2% | 5% |
| Did not attend | 7% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%). It has a lower share for chronic kidney disease (2.6% against 4.6%), atrial fibrillation (1.3% against 2.2%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 24.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.6% | 14.3% |
| High blood pressure | All ages | 11.9% | 15.2% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| COPD | All ages | 1.2% | 1.9% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.3% | 74.9% |
Woolstone Medical Centre, Woolstone Road, London, SE23 2SG. Phone: 020 8699 1062. Website: www.woolstonemedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Modality Lewisham | 0.5 km | 72% |
| Sel Special Allocation Practice | 0.6 km | 51% |
| Special Allocation Scheme (NEL) | 0.6 km | -9700% |
| One Care Lambeth | 0.6 km | -9700% |
| One Care Lewisham | 0.6 km | 85% |
- Dr J Israel's Practice (79% overall experience good)
- Sydenham Green Group Practice (72% overall experience good)
- Wells Park Practice (60% overall experience good)
How do patients rate Woolstone Medical Centre?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Woolstone Medical Centre as good, above the England figure of 77%. 79% found it easy to get through by phone.
How many patients are registered at Woolstone Medical Centre?
9,772 patients were registered in September 2026, up 0.3% on a year earlier.
What is Woolstone Medical Centre's CQC rating?
Good overall, published in November 2022.
How many GPs does Woolstone Medical Centre have?
3.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,752 patients per GP against 2,171 across England.
Are appointments at Woolstone Medical Centre face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Woolstone Medical Centre's phone number?
020 8699 1062.