XX Place Health Centre, London: patient reviews and CQC rating
XX Place Health Centre is a GP practice in London with 16,669 registered patients (September 2026). In the 2026 GP Patient Survey, 59% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in January 2023. It has 6.7 full-time-equivalent qualified GPs, or 2,470 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about XX Place Health Centre
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 87%, below the England figure of 93%. Its weakest is the share who found it easy to contact the practice using the NHS App: 35%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 618th of the 648 practices in London with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (61%). 105 patients answered the survey (response rate 13%).
| Survey question | XX Place Health Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 59% | 71% | 77% |
| Easy to contact by phone | 43% | 55% | 57% |
| Easy to contact via the website | 51% | 53% | 58% |
| Easy to contact via the NHS App | 35% | 50% | 54% |
| Reception team helpful | 71% | 79% | 85% |
| Last contact good | 55% | 67% | 73% |
| Wait for appointment about right | 52% | 62% | 69% |
| Listened to well | 78% | 83% | 87% |
| Treated with care and concern | 75% | 82% | 86% |
| Confidence and trust in the clinician | 87% | 91% | 93% |
| Needs met | 77% | 87% | 90% |
In the Friends and Family Test for July 2026, 88% of 17 responses rated the practice good or very good (England: 92%).
CQC's overall rating for XX Place Health Centre is Good, published in January 2023. All 5 key questions are rated Good. It held the same rating in the report before (December 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,669 patients were registered at XX Place Health Centre in September 2026, down 3.5% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 6.7 full-time-equivalent qualified GPs, there are 2,470 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 5.9 nurses and 5.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 12.8 | 15.5 |
| August 2024 | 12.8 | 14.9 |
| August 2025 | 12.8 | 16.8 |
| August 2026 | 6.7 | 9.3 |
From June 2026 to August 2026 the practice recorded 8,311 appointments a month, or 499 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 39% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | XX Place Health Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 499 | 456 | 510 |
| Face to face | 68% | 58% | 63% |
| Same day as booked | 39% | 46% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 9% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.8% against 1.0%). It has a lower share for osteoporosis (0.1% against 1.2%), atrial fibrillation (0.7% against 2.2%) and cancer (1.5% against 3.8%). The practice's patients live in areas with an average deprivation score of 36.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.5 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 10.9% | 14.3% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| High blood pressure | All ages | 9.1% | 15.2% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Serious mental illness | All ages | 1.8% | 1.0% |
| Cancer | All ages | 1.5% | 3.8% |
| COPD | All ages | 1.3% | 1.9% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.2% | 74.9% |
XX Place Health Centre, Alderney Building, Mile End Hospital Site, Bancroft Road, London, E1 4DG. Phone: 020 7167 2828.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Suttons Wharf Health Centre | 0.5 km | 61% |
| The Grove Road Surgery | 0.6 km | 73% |
| Harford Health Centre | 0.8 km | 60% |
| Tredegar Practice | 1.0 km | 74% |
| Harley Grove Medical Centre | 1.0 km | 66% |
- St Andrews Health Centre (42% overall experience good)
- Wellington Way Health Centre (67% overall experience good)
How do patients rate XX Place Health Centre?
In the 2026 GP Patient Survey, 59% of patients described their overall experience of XX Place Health Centre as good, below the England figure of 77%. 43% found it easy to get through by phone.
How many patients are registered at XX Place Health Centre?
16,669 patients were registered in September 2026, down 3.5% on a year earlier.
What is XX Place Health Centre's CQC rating?
Good overall, published in January 2023.
How many GPs does XX Place Health Centre have?
6.7 full-time-equivalent qualified GPs (16 qualified GPs by headcount), which is 2,470 patients per GP against 2,171 across England.
Are appointments at XX Place Health Centre face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is XX Place Health Centre's phone number?
020 7167 2828.