St Andrews Health Centre, London: patient reviews and CQC rating
St Andrews Health Centre is a GP practice in London with 32,443 registered patients (September 2026). In the 2026 GP Patient Survey, 42% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Outstanding overall, in a report published in January 2017. It has 17.3 full-time-equivalent qualified GPs, or 1,872 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Andrews Health Centre
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Its weakest is the share who described their overall experience of the practice as good: 42%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 647th of the 648 practices in London with 50 or more responses. 30% found it easy to get through by phone (England: 57%). The overall experience result is 17 points lower than in 2025 (59%). 76 patients answered the survey (response rate 9%).
| Survey question | St Andrews Health Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 42% | 71% | 77% |
| Easy to contact by phone | 30% | 55% | 57% |
| Easy to contact via the website | 47% | 53% | 58% |
| Easy to contact via the NHS App | 36% | 50% | 54% |
| Reception team helpful | 60% | 79% | 85% |
| Last contact good | 52% | 67% | 73% |
| Wait for appointment about right | 46% | 62% | 69% |
| Listened to well | 82% | 83% | 87% |
| Treated with care and concern | 77% | 82% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 86% | 87% | 90% |
In the Friends and Family Test for July 2026, 85% of 26 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Andrews Health Centre is Outstanding, published in January 2017. 2 key questions are rated differently: Safe Good and Caring Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Outstanding |
32,443 patients were registered at St Andrews Health Centre in September 2026, down 1.3% on a year earlier (England: down 1.1%).
4% of its patients are aged 65 or over, against 19% across England. With 17.3 full-time-equivalent qualified GPs, there are 1,872 patients per GP, fewer than the England figure of 2,171 and North East London's 2,551. The practice also has 7.7 nurses and 9.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.9 | 9.2 |
| August 2024 | 6.9 | 9.0 |
| August 2025 | 6.9 | 8.0 |
| August 2026 | 17.3 | 22.0 |
From June 2026 to August 2026 the practice recorded 12,399 appointments a month, or 382 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 45% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | St Andrews Health Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 382 | 456 | 510 |
| Face to face | 51% | 58% | 63% |
| Same day as booked | 45% | 46% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 9% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.4% against 1.0%). It has a lower share for osteoporosis (0.1% against 1.2%), atrial fibrillation (0.4% against 2.2%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 34.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.7 years for women and 76.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.2% | 14.3% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| High blood pressure | All ages | 7.8% | 15.2% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Cancer | All ages | 1.2% | 3.8% |
| COPD | All ages | 0.7% | 1.9% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Learning disability | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 51.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 54.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
St Andrews Health Centre, St Andrews Health Centre, 2 Hannaford Walk, London, E3 3FF. Phone: 020 8980 1888. Website: www.bbbhp.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wellington Way Health Centre | 0.8 km | 67% |
| Harley Grove Medical Centre | 1.0 km | 66% |
| Chrisp Street Practice | 1.1 km | 69% |
| Aberfeldy Practice, Aberfeldy Health & Wellbeing Centre | 1.4 km | 77% |
| Tredegar Practice | 1.4 km | 74% |
- Wellington Way Health Centre (67% overall experience good)
- XX Place Health Centre (59% overall experience good)
How do patients rate St Andrews Health Centre?
In the 2026 GP Patient Survey, 42% of patients described their overall experience of St Andrews Health Centre as good, below the England figure of 77%. 30% found it easy to get through by phone.
How many patients are registered at St Andrews Health Centre?
32,443 patients were registered in September 2026, down 1.3% on a year earlier.
What is St Andrews Health Centre's CQC rating?
Outstanding overall, published in January 2017.
How many GPs does St Andrews Health Centre have?
17.3 full-time-equivalent qualified GPs (26 qualified GPs by headcount), which is 1,872 patients per GP against 2,171 across England.
Are appointments at St Andrews Health Centre face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Andrews Health Centre's phone number?
020 8980 1888.