Wellington Way Health Centre, London: patient reviews and CQC rating
Wellington Way Health Centre is a GP practice in London with 12,480 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in February 2024. It has 6.0 full-time-equivalent qualified GPs, or 2,085 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Wellington Way Health Centre
Its result closest to England is the share who said their needs were met at their last appointment: 90%, against 90% across England. Its weakest is the share who said the wait for their last appointment was about right: 50%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 548th of the 648 practices in London with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (71%). 93 patients answered the survey (response rate 11%).
| Survey question | Wellington Way Health Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 67% | 71% | 77% |
| Easy to contact by phone | 53% | 55% | 57% |
| Easy to contact via the website | 53% | 53% | 58% |
| Easy to contact via the NHS App | 47% | 50% | 54% |
| Reception team helpful | 73% | 79% | 85% |
| Last contact good | 60% | 67% | 73% |
| Wait for appointment about right | 50% | 62% | 69% |
| Listened to well | 83% | 83% | 87% |
| Treated with care and concern | 81% | 82% | 86% |
| Confidence and trust in the clinician | 84% | 91% | 93% |
| Needs met | 90% | 87% | 90% |
CQC's overall rating for Wellington Way Health Centre is Good, published in February 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (July 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
12,480 patients were registered at Wellington Way Health Centre in September 2026, almost the same as a year earlier.
5% of its patients are aged 65 or over, against 19% across England. With 6.0 full-time-equivalent qualified GPs, there are 2,085 patients per GP, close to the England figure of 2,171 and North East London's 2,551. The practice also has 2.8 nurses and 3.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 5.8 |
| August 2024 | 5.4 | 8.3 |
| August 2025 | 5.4 | 7.3 |
| August 2026 | 6.0 | 8.8 |
From June 2026 to August 2026 the practice recorded 7,828 appointments a month, or 627 per 1,000 registered patients (England: 510). 33% were face to face (England: 63%). 59% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Wellington Way Health Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 627 | 456 | 510 |
| Face to face | 33% | 58% | 63% |
| Same day as booked | 59% | 46% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 6% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.7% against 1.0%). It has a lower share for osteoporosis (0.1% against 1.2%), atrial fibrillation (0.5% against 2.2%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 32.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.8 years for women and 76.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.2% | 14.3% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| High blood pressure | All ages | 6.7% | 15.2% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Cancer | All ages | 1.4% | 3.8% |
| Coronary heart disease | All ages | 1.3% | 3.0% |
| COPD | All ages | 0.8% | 1.9% |
| Stroke and TIA | All ages | 0.5% | 1.9% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Learning disability | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 53.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.5% | 74.9% |
Wellington Way Health Centre, 1a Wellington Way, London, E3 4NE. Phone: 020 8980 3676. Website: www.merchantstreet.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Harley Grove Medical Centre | 0.3 km | 66% |
| Tredegar Practice | 0.7 km | 74% |
| St Andrews Health Centre | 0.8 km | 42% |
| St Stephens Health Centre | 0.8 km | 64% |
| The Grove Road Surgery | 1.1 km | 73% |
- St Andrews Health Centre (42% overall experience good)
- XX Place Health Centre (59% overall experience good)
How do patients rate Wellington Way Health Centre?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Wellington Way Health Centre as good, below the England figure of 77%. 53% found it easy to get through by phone.
How many patients are registered at Wellington Way Health Centre?
12,480 patients were registered in September 2026, up 0.5% on a year earlier.
What is Wellington Way Health Centre's CQC rating?
Good overall, published in February 2024.
How many GPs does Wellington Way Health Centre have?
6.0 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,085 patients per GP against 2,171 across England.
Are appointments at Wellington Way Health Centre face to face?
33% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Wellington Way Health Centre's phone number?
020 8980 3676.