Wordsworth Health Centre, London: patient reviews and CQC rating
Wordsworth Health Centre is a GP practice in London with 9,679 registered patients (September 2026). In the 2026 GP Patient Survey, 55% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Inadequate overall, in a report published in April 2023. It has 3.0 full-time-equivalent qualified GPs, or 3,255 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Wordsworth Health Centre
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Its weakest is the share who said the wait for their last appointment was about right: 43%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 629th of the 648 practices in London with 50 or more responses. 46% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (55%). 95 patients answered the survey (response rate 14%).
| Survey question | Wordsworth Health Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 55% | 71% | 77% |
| Easy to contact by phone | 46% | 55% | 57% |
| Easy to contact via the website | 44% | 53% | 58% |
| Easy to contact via the NHS App | 50% | 50% | 54% |
| Reception team helpful | 67% | 79% | 85% |
| Last contact good | 53% | 67% | 73% |
| Wait for appointment about right | 43% | 62% | 69% |
| Listened to well | 73% | 83% | 87% |
| Treated with care and concern | 77% | 82% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 85% | 87% | 90% |
CQC's overall rating for Wordsworth Health Centre is Inadequate, published in April 2023. 3 key questions are rated differently: Caring Good, Responsive Requires Improvement and Effective Requires Improvement. Its previous overall rating was Good (May 2018).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Inadequate |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
9,679 patients were registered at Wordsworth Health Centre in September 2026, down 7.6% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 3,255 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.2 nurses and 4.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 3.0 | 5.1 |
| August 2026 | 3.0 | 6.6 |
From June 2026 to August 2026 the practice recorded 3,037 appointments a month, or 314 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 20% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Wordsworth Health Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 314 | 456 | 510 |
| Face to face | 72% | 58% | 63% |
| Same day as booked | 20% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 7% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.7% against 7.9%) and chronic kidney disease (6.2% against 4.6%). It has a lower share for osteoporosis (0.2% against 1.2%), atrial fibrillation (0.9% against 2.2%) and cancer (1.7% against 3.8%). The practice's patients live in areas with an average deprivation score of 33.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.0 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.9% | 15.2% |
| Diabetes | 17+ yrs | 13.7% | 7.9% |
| Depression | 18+ yrs | 9.5% | 14.3% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Cancer | All ages | 1.7% | 3.8% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.5% | 74.9% |
Wordsworth Health Centre, 19 Wordsworth Avenue, London, E12 6SU. Phone: 020 8548 5960. Website: www.wordsworthhealthcentre.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Girija Kugapala | 0.1 km | 93% |
| Plashet Harmony Practice | 0.3 km | 72% |
| Shrewsbury Road Surgery | 0.4 km | 73% |
| Lathom Road Medical Centre | 0.5 km | 76% |
| First 4 Health Group - Church Road Health | 0.8 km | 61% |
- Dr Girija Kugapala (93% overall experience good)
- Lathom Road Medical Centre (76% overall experience good)
- Plashet Harmony Practice (72% overall experience good)
- Shrewsbury Road Surgery (73% overall experience good)
How do patients rate Wordsworth Health Centre?
In the 2026 GP Patient Survey, 55% of patients described their overall experience of Wordsworth Health Centre as good, below the England figure of 77%. 46% found it easy to get through by phone.
How many patients are registered at Wordsworth Health Centre?
9,679 patients were registered in September 2026, down 7.6% on a year earlier.
What is Wordsworth Health Centre's CQC rating?
Inadequate overall, published in April 2023.
How many GPs does Wordsworth Health Centre have?
3.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,255 patients per GP against 2,171 across England.
Are appointments at Wordsworth Health Centre face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Wordsworth Health Centre's phone number?
020 8548 5960.