Shrewsbury Road Surgery, London: patient reviews and CQC rating
Shrewsbury Road Surgery is a GP practice in London with 16,619 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in February 2024. It has 4.3 full-time-equivalent qualified GPs, or 3,895 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Shrewsbury Road Surgery
Its result closest to England is the share who said they were treated with care and concern: 86%, against 86% across England. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 88%, against 93% across England. With 104 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 455th of the 648 practices in London with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 18 points higher than in 2025 (55%). 104 patients answered the survey (response rate 12%).
| Survey question | Shrewsbury Road Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 73% | 71% | 77% |
| Easy to contact by phone | 55% | 55% | 57% |
| Easy to contact via the website | 54% | 53% | 58% |
| Easy to contact via the NHS App | 52% | 50% | 54% |
| Reception team helpful | 81% | 79% | 85% |
| Last contact good | 70% | 67% | 73% |
| Wait for appointment about right | 66% | 62% | 69% |
| Listened to well | 84% | 83% | 87% |
| Treated with care and concern | 86% | 82% | 86% |
| Confidence and trust in the clinician | 88% | 91% | 93% |
| Needs met | 86% | 87% | 90% |
In the Friends and Family Test for July 2026, 86% of 117 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Shrewsbury Road Surgery is Good, published in February 2024. All 5 key questions are rated Good. It held the same rating in the report before (January 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,619 patients were registered at Shrewsbury Road Surgery in September 2026, down 3.8% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 4.3 full-time-equivalent qualified GPs, there are 3,895 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 1.4 nurses and 4.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 4.4 |
| August 2024 | 4.4 | 4.4 |
| August 2025 | 4.3 | 4.3 |
| August 2026 | 4.3 | 5.3 |
From June 2026 to August 2026 the practice recorded 5,914 appointments a month, or 356 per 1,000 registered patients (England: 510). 44% were face to face (England: 63%). 38% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Shrewsbury Road Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 356 | 456 | 510 |
| Face to face | 44% | 58% | 63% |
| Same day as booked | 38% | 46% | 45% |
| More than 28 days after booking | 5% | 2% | 5% |
| Did not attend | 7% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.7% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), COPD (0.4% against 1.9%) and palliative or supportive care needs (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 33.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 13.7% | 7.9% |
| High blood pressure | All ages | 13.4% | 15.2% |
| Depression | 18+ yrs | 5.4% | 14.3% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Cancer | All ages | 1.3% | 3.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Heart failure | All ages | 0.5% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| COPD | All ages | 0.4% | 1.9% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.2% | 74.9% |
Shrewsbury Road Surgery, Shrewsbury Road, Forest Gate, London, E7 8QP. Phone: 020 8586 5124. Website: www.shrewsburyroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Plashet Harmony Practice | 0.2 km | 72% |
| Wordsworth Health Centre | 0.4 km | 55% |
| Dr Girija Kugapala | 0.5 km | 93% |
| Dr Chandrakant Patel | 0.5 km | 89% |
| Lathom Road Medical Centre | 0.7 km | 76% |
- Dr Girija Kugapala (93% overall experience good)
- Lathom Road Medical Centre (76% overall experience good)
- Plashet Harmony Practice (72% overall experience good)
- Wordsworth Health Centre (55% overall experience good)
How do patients rate Shrewsbury Road Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Shrewsbury Road Surgery as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at Shrewsbury Road Surgery?
16,619 patients were registered in September 2026, down 3.8% on a year earlier.
What is Shrewsbury Road Surgery's CQC rating?
Good overall, published in February 2024.
How many GPs does Shrewsbury Road Surgery have?
4.3 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 3,895 patients per GP against 2,171 across England.
Are appointments at Shrewsbury Road Surgery face to face?
44% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Shrewsbury Road Surgery's phone number?
020 8586 5124.