Lathom Road Medical Centre, London: patient reviews and CQC rating
Lathom Road Medical Centre is a GP practice in London with 9,743 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in January 2023. It has 2.6 full-time-equivalent qualified GPs, or 3,806 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lathom Road Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 62%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 61%, against 69% across England. With 85 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 398th of the 648 practices in London with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (74%). 85 patients answered the survey (response rate 11%).
| Survey question | Lathom Road Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 76% | 71% | 77% |
| Easy to contact by phone | 60% | 55% | 57% |
| Easy to contact via the website | 51% | 53% | 58% |
| Easy to contact via the NHS App | 62% | 50% | 54% |
| Reception team helpful | 88% | 79% | 85% |
| Last contact good | 78% | 67% | 73% |
| Wait for appointment about right | 61% | 62% | 69% |
| Listened to well | 85% | 83% | 87% |
| Treated with care and concern | 84% | 82% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 96% | 87% | 90% |
In the Friends and Family Test for July 2026, 100% of 10 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lathom Road Medical Centre is Good, published in January 2023. All 5 key questions are rated Good. Its previous overall rating was Inadequate (July 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,743 patients were registered at Lathom Road Medical Centre in September 2026, down 1.2% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 3,806 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.6 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 3.4 |
| August 2024 | 2.4 | 3.4 |
| August 2025 | 3.2 | 4.3 |
| August 2026 | 2.6 | 4.7 |
From June 2026 to August 2026 the practice recorded 3,399 appointments a month, or 349 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 43% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Lathom Road Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 349 | 456 | 510 |
| Face to face | 60% | 58% | 63% |
| Same day as booked | 43% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 7% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.4% against 7.9%). It has a lower share for osteoporosis (0.0% against 1.2%), atrial fibrillation (0.5% against 2.2%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 34.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.8 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.3% | 15.2% |
| Diabetes | 17+ yrs | 10.4% | 7.9% |
| Depression | 18+ yrs | 5.8% | 14.3% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Asthma | 6+ yrs | 3.8% | 6.6% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Cancer | All ages | 1.6% | 3.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| COPD | All ages | 0.5% | 1.9% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 55.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.5% | 74.9% |
Lathom Road Medical Centre, 2a Lathom Road, East Ham, London, E6 2DU. Phone: 020 8548 5640.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Girija Kugapala | 0.3 km | 93% |
| Wordsworth Health Centre | 0.5 km | 55% |
| Plashet Harmony Practice | 0.5 km | 72% |
| Aspire Medical Centre | 0.6 km | 69% |
| Central Park Surgery | 0.6 km | 64% |
- Dr Girija Kugapala (93% overall experience good)
- Plashet Harmony Practice (72% overall experience good)
- Shrewsbury Road Surgery (73% overall experience good)
- Wordsworth Health Centre (55% overall experience good)
How do patients rate Lathom Road Medical Centre?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Lathom Road Medical Centre as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at Lathom Road Medical Centre?
9,743 patients were registered in September 2026, down 1.2% on a year earlier.
What is Lathom Road Medical Centre's CQC rating?
Good overall, published in January 2023.
How many GPs does Lathom Road Medical Centre have?
2.6 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,806 patients per GP against 2,171 across England.
Are appointments at Lathom Road Medical Centre face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lathom Road Medical Centre's phone number?
020 8548 5640.