Newham North East 2 PCN: primary care network practices and patient survey
Newham North East 2 PCN is a primary care network of 5 GP practices with 43,302 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 3,573 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Newham North East 2 PCN with survey results, the share of patients describing their overall experience as good ranges from 55% at Wordsworth Health Centre to 93% at Dr Girija Kugapala, with a median of 73% (England: 77%). 1 is above England and 1 below by more than the survey's margin of error. Dr Girija Kugapala has the highest share finding it easy to get through by phone (83%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Dr Girija Kugapala | 4,986 | 93% | 83% | Good | 2,690 |
| Lathom Road Medical Centre | 9,743 | 76% | 60% | Good | 3,806 |
| Shrewsbury Road Surgery | 16,619 | 73% | 55% | Good | 3,895 |
| Plashet Harmony Practice | 2,275 | 72% | 55% | Good | 4,875 |
| Wordsworth Health Centre | 9,679 | 55% | 46% | Inadequate | 3,255 |
Results for the network as a whole, from 488 responses, against North East London and England.
| Survey question | Newham North East 2 PCN | North East London | England |
|---|---|---|---|
| Overall experience good | 72% | 71% | 77% |
| Easy to contact by phone | 57% | 55% | 57% |
| Easy to contact via the website | 54% | 53% | 58% |
| Easy to contact via the NHS App | 54% | 50% | 54% |
| Reception team helpful | 80% | 79% | 85% |
| Last contact good | 69% | 67% | 73% |
| Wait for appointment about right | 60% | 62% | 69% |
| Listened to well | 83% | 83% | 87% |
| Treated with care and concern | 84% | 82% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 89% | 87% | 90% |
There are 3,573 registered patients per full-time-equivalent qualified GP in Newham North East 2 PCN, more than England's 2,171 and North East London's 2,551. Practices recorded 385 appointments a month per 1,000 patients (England: 510), 56% of them face to face. 40% of appointments took place on the day they were booked (England: 45%).
9% of registered patients are aged 65 or over (England: 19%). Lists shrank by 4.0% over the year (England: shrank 1.1%).
| Measure | Newham North East 2 PCN | North East London | England |
|---|---|---|---|
| Patients per qualified GP | 3,573 | 2,551 | 2,171 |
| Appointments per 1,000 patients a month | 385 | 456 | 510 |
| Face-to-face appointments | 56% | 58% | 63% |
| Same day as booked | 40% | 46% | 45% |
| Did not attend | 6% | 7% | 4% |
| Patients aged 65 or over | 9% | 10% | 19% |
Relative to England, the register furthest above England's rate at practices in Newham North East 2 PCN is diabetes (13.3% against 7.9%), and the furthest below is osteoporosis (0.2% against 1.2%).
| Condition register | Age group | Newham North East 2 PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Diabetes | 17+ yrs | 13.3% | 7.9% | 4,787 |
| High blood pressure | All ages | 13.1% | 15.2% | 5,909 |
| Depression | 18+ yrs | 6.4% | 14.3% | 2,273 |
| Asthma | 6+ yrs | 4.8% | 6.6% | 2,031 |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% | 1,697 |
| Coronary heart disease | All ages | 2.3% | 3.0% | 1,059 |
| Cancer | All ages | 1.5% | 3.8% | 654 |
| Serious mental illness | All ages | 1.0% | 1.0% | 439 |
| Stroke and TIA | All ages | 0.8% | 1.9% | 383 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 244 |
| Heart failure | All ages | 0.6% | 1.1% | 290 |
| COPD | All ages | 0.6% | 1.9% | 270 |
| Atrial fibrillation | All ages | 0.6% | 2.2% | 261 |
| Learning disability | All ages | 0.5% | 0.6% | 217 |
| Epilepsy | 18+ yrs | 0.4% | 0.8% | 140 |
| Palliative care | All ages | 0.3% | 0.6% | 126 |
| Dementia | All ages | 0.2% | 0.8% | 108 |
| Peripheral arterial disease | All ages | 0.2% | 0.6% | 89 |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% | 17 |
- Docklands PCN (3 practices)
- Newham Central 1 PCN (7 practices)
- Newham Central PCN (4 practices)
- Newham North East 1 PCN (6 practices)
- Newham North West 2 PCN (5 practices)
- North Newham PCN (3 practices)
- South One Newham PCN (3 practices)
- Stratford PCN (7 practices)
Which practices are in Newham North East 2 PCN?
Dr Girija Kugapala, Lathom Road Medical Centre, Plashet Harmony Practice, Shrewsbury Road Surgery and Wordsworth Health Centre.
How do patients rate Newham North East 2 PCN?
72% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Newham North East 2 PCN cover?
43,302 registered patients across 5 practices in September 2026.
How many patients per GP does Newham North East 2 PCN have?
3,573 per full-time-equivalent qualified GP, against 2,171 across England.