South One Newham PCN: primary care network practices and patient survey
South One Newham PCN is a primary care network of 3 GP practices with 36,133 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 3,445 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in South One Newham PCN with survey results, the share of patients describing their overall experience as good ranges from 60% at Dr Encarnacion Ruiz-Gutierrez to 72% at Custom House Surgery, with a median of 62% (England: 77%). 0 are above England and 2 below by more than the survey's margin of error. Dr Encarnacion Ruiz-Gutierrez has the highest share finding it easy to get through by phone (62%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Custom House Surgery | 10,706 | 72% | 44% | Requires improvement | 5,018 |
| Star Lane Medical Centre | 19,726 | 62% | 57% | Good | 2,777 |
| Dr Encarnacion Ruiz-Gutierrez | 5,701 | 60% | 62% | Good | 4,549 |
Results for the network as a whole, from 276 responses, against North East London and England.
| Survey question | South One Newham PCN | North East London | England |
|---|---|---|---|
| Overall experience good | 64% | 71% | 77% |
| Easy to contact by phone | 54% | 55% | 57% |
| Easy to contact via the website | 56% | 53% | 58% |
| Easy to contact via the NHS App | 48% | 50% | 54% |
| Reception team helpful | 72% | 79% | 85% |
| Last contact good | 67% | 67% | 73% |
| Wait for appointment about right | 66% | 62% | 69% |
| Listened to well | 80% | 83% | 87% |
| Treated with care and concern | 78% | 82% | 86% |
| Confidence and trust in the clinician | 84% | 91% | 93% |
| Needs met | 80% | 87% | 90% |
There are 3,445 registered patients per full-time-equivalent qualified GP in South One Newham PCN, more than England's 2,171 and North East London's 2,551. Practices recorded 481 appointments a month per 1,000 patients (England: 510), 51% of them face to face. 41% of appointments took place on the day they were booked (England: 45%).
8% of registered patients are aged 65 or over (England: 19%). Lists shrank by 3.6% over the year (England: shrank 1.1%).
| Measure | South One Newham PCN | North East London | England |
|---|---|---|---|
| Patients per qualified GP | 3,445 | 2,551 | 2,171 |
| Appointments per 1,000 patients a month | 481 | 456 | 510 |
| Face-to-face appointments | 51% | 58% | 63% |
| Same day as booked | 41% | 46% | 45% |
| Did not attend | 9% | 7% | 4% |
| Patients aged 65 or over | 8% | 10% | 19% |
Relative to England, the register furthest above England's rate at practices in South One Newham PCN is serious mental illness (1.4% against 1.0%), and the furthest below is osteoporosis (0.1% against 1.2%).
| Condition register | Age group | South One Newham PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 10.8% | 15.2% | 4,060 |
| Depression | 18+ yrs | 9.6% | 14.3% | 2,899 |
| Diabetes | 17+ yrs | 7.6% | 7.9% | 2,337 |
| Asthma | 6+ yrs | 4.3% | 6.6% | 1,505 |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% | 1,185 |
| Cancer | All ages | 1.8% | 3.8% | 676 |
| Coronary heart disease | All ages | 1.5% | 3.0% | 578 |
| Serious mental illness | All ages | 1.4% | 1.0% | 531 |
| COPD | All ages | 1.2% | 1.9% | 439 |
| Stroke and TIA | All ages | 1.0% | 1.9% | 368 |
| Atrial fibrillation | All ages | 0.8% | 2.2% | 297 |
| Heart failure | All ages | 0.6% | 1.1% | 210 |
| Epilepsy | 18+ yrs | 0.5% | 0.8% | 157 |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% | 153 |
| Learning disability | All ages | 0.5% | 0.6% | 177 |
| Palliative care | All ages | 0.4% | 0.6% | 167 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 125 |
| Dementia | All ages | 0.2% | 0.8% | 71 |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% | 11 |
- Docklands PCN (3 practices)
- Newham Central 1 PCN (7 practices)
- Newham Central PCN (4 practices)
- Newham North East 1 PCN (6 practices)
- Newham North East 2 PCN (5 practices)
- Newham North West 2 PCN (5 practices)
- North Newham PCN (3 practices)
- Stratford PCN (7 practices)
Which practices are in South One Newham PCN?
Custom House Surgery, Dr Encarnacion Ruiz-Gutierrez and Star Lane Medical Centre.
How do patients rate South One Newham PCN?
64% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does South One Newham PCN cover?
36,133 registered patients across 3 practices in September 2026.
How many patients per GP does South One Newham PCN have?
3,445 per full-time-equivalent qualified GP, against 2,171 across England.