Dr Encarnacion Ruiz-Gutierrez, London: patient reviews and CQC rating
Dr Encarnacion Ruiz-Gutierrez is a GP practice in London with 5,701 registered patients (September 2026). In the 2026 GP Patient Survey, 60% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 1.3 full-time-equivalent qualified GPs, or 4,549 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Encarnacion Ruiz-Gutierrez
Its best result against England is the share who found it easy to get through to the practice by phone: 62%, against 57% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 32%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 612th of the 648 practices in London with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (68%). 91 patients answered the survey (response rate 12%).
| Survey question | Dr Encarnacion Ruiz-Gutierrez | North East London | England |
|---|---|---|---|
| Overall experience good | 60% | 71% | 77% |
| Easy to contact by phone | 62% | 55% | 57% |
| Easy to contact via the website | 46% | 53% | 58% |
| Easy to contact via the NHS App | 32% | 50% | 54% |
| Reception team helpful | 74% | 79% | 85% |
| Last contact good | 63% | 67% | 73% |
| Wait for appointment about right | 53% | 62% | 69% |
| Listened to well | 74% | 83% | 87% |
| Treated with care and concern | 73% | 82% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 85% | 87% | 90% |
CQC's overall rating for Dr Encarnacion Ruiz-Gutierrez is Good, published in March 2020. All 5 key questions are rated Good. It held the same rating in the report before (March 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,701 patients were registered at Dr Encarnacion Ruiz-Gutierrez in September 2026, down 6.3% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 1.3 full-time-equivalent qualified GPs, there are 4,549 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.2 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 1.3 | 1.3 |
| August 2026 | 1.3 | 1.3 |
From June 2026 to August 2026 the practice recorded 2,027 appointments a month, or 356 per 1,000 registered patients (England: 510). 39% were face to face (England: 63%). 14% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Dr Encarnacion Ruiz-Gutierrez | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 356 | 456 | 510 |
| Face to face | 39% | 58% | 63% |
| Same day as booked | 14% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 7% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), dementia (0.1% against 0.8%) and palliative or supportive care needs (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 28.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.8 years for women and 76.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.3% | 14.3% |
| High blood pressure | All ages | 9.6% | 15.2% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 3.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Cancer | All ages | 1.6% | 3.8% |
| Coronary heart disease | All ages | 1.2% | 3.0% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| COPD | All ages | 0.7% | 1.9% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.5% | 74.9% |
Dr Encarnacion Ruiz-Gutierrez, St Lukes Health Centre, 2 St Lukes Square, Canning Town, London, E16 1HT. Phone: 020 7366 6440.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Custom House Surgery | 0.8 km | 72% |
| Star Lane Medical Centre | 0.9 km | 62% |
| Aberfeldy Practice, Aberfeldy Health & Wellbeing Centre | 1.3 km | 77% |
| Glen Road Medical Centre | 1.7 km | 66% |
| Greengate Medical Centre | 1.8 km | 82% |
- Custom House Surgery (72% overall experience good)
- Star Lane Medical Centre (62% overall experience good)
How do patients rate Dr Encarnacion Ruiz-Gutierrez?
In the 2026 GP Patient Survey, 60% of patients described their overall experience of Dr Encarnacion Ruiz-Gutierrez as good, below the England figure of 77%. 62% found it easy to get through by phone.
How many patients are registered at Dr Encarnacion Ruiz-Gutierrez?
5,701 patients were registered in September 2026, down 6.3% on a year earlier.
What is Dr Encarnacion Ruiz-Gutierrez's CQC rating?
Good overall, published in March 2020.
How many GPs does Dr Encarnacion Ruiz-Gutierrez have?
1.3 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 4,549 patients per GP against 2,171 across England.
Are appointments at Dr Encarnacion Ruiz-Gutierrez face to face?
39% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Encarnacion Ruiz-Gutierrez's phone number?
020 7366 6440.